System Analyst Support

Job Description

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

At American Golf, we are more than a retailer — we are a community united by a shared passion for the game. As the UK’s leading golf retailer, we aim to provide everything a golfer needs while creating a workplace where people feel supported, valued, and empowered to succeed.

We are looking for a detail-driven and proactive Systems Analyst & Support to join our IT Development team. In this role, you will support and enhance our core business systems, helping to ensure they remain reliable, efficient, and fit for the future. You will play a key part in both day-to-day application support and longer-term system development and improvement.

This is an excellent opportunity for someone with strong analytical skills, a passion for problem-solving, and a collaborative mindset who enjoys working across systems, teams, and projects.

Our Values

Our culture is guided by five core values, which shape how we work and how we support our colleagues every day:

Passion – Trailblazing our love of golf, retail, and the customer experience.Respect – Valuing everyone, every day.Integrity – Acting with honesty, transparency, and accountability.Drive – Aiming for excellence in everything we do.Expertise – Sharing knowledge and continuously developing our skills.

Key Responsibilities

• Provide robust support for core business systems, focusing on root-cause analysis and long-term issue resolution.
• Analyse business requirements and contribute to the development, testing, and implementation of system enhancements.
• Carry out system, functional, and regression testing to ensure stability and reliability of solutions.
• Support software upgrades and pilot releases, identifying and resolving issues as they arise.
• Produce clear, user-friendly documentation to support system adoption and effective use.
• Recommend improvements to processes and systems to enhance efficiency and user experience.
• Work closely with the Development Team Manager to prioritise workload and support future development plans.
• Provide third-line support and liaise with third-party suppliers where required.
• Support wider IT team activities as needed to ensure business continuity.

What We’re Looking For

• Experience supporting and analysing business-critical systems in an IT environment.
• Strong understanding of system and regression testing methodologies.
• Proven ability to diagnose and resolve complex technical and application issues.
• Excellent communication skills, with the ability to document processes clearly for non-technical users.
• A structured, analytical approach to problem-solving and change.
• Ability to understand end-to-end business processes and how systems integrate.
• Flexible, collaborative, and willing to support wider team objectives.

Why Join Us

At American Golf, you’ll be part of a supportive and forward-thinking IT team where your contribution genuinely matters. You’ll have the opportunity to work on meaningful systems, influence improvements, and develop your technical and analytical expertise in a collaborative environment.

If you enjoy solving problems, improving systems, and working closely with stakeholders across a business, we would love to hear from you.

American Golf is committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, disability, sexual orientation, religion, or any other protected status. xwzovoh We believe that diversity drives innovation and are proud to be an equal opportunity employer.

We value the diversity of our team and encourage all qualified candidates to apply