Job Description
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1st Line Support Engineer
Chester / Hybrid
£27,000 + Bonus + Benefits
We’re looking for a 1st Line Support Engineer to join a growing IT support team in Chester. This 1st Line Support Engineer role is ideal for someone at the early stages of their IT career who enjoys problem-solving, working with users, and building strong technical foundations.
The Role – 1st Line Support Engineer
As a 1st Line Support Engineer, you’ll be the first point of contact for technical issues, providing high-quality support to end users and ensuring issues are logged, resolved, or escalated efficiently.
Key Responsibilities
- Provide first-line technical support via phone, email, and ticketing systems as a 1st Line Support Engineer
- Log, track, and resolve support tickets in line with SLAs
- Troubleshoot hardware, software, and basic network issues
- Support Windows devices, Microsoft 365, user accounts, and permissions
- Escalate complex issues to 2nd Line / 3rd Line support where required
- Maintain accurate documentation and system records
- Deliver clear, professional customer service at all times
Skills & Experience
- Previous experience in a 1st Line Support Engineer, IT Support, or Service Desk role (or strong apprenticeship / placement experience)
- Good working knowledge of Windows OS and Microsoft 365
- Basic understanding of networking, Active Directory, and user management
- Strong communication skills and a customer-focused approach
- A xwzovoh desire to learn, develop, and progress beyond 1st Line Support Engineer level
What’s on Offer
- £27,000 base salary
- Annual bonus
- Benefits package
- Structured training and development
- Clear progression from 1st Line Support Engineer into 2nd Line support
- Friendly, supportive team environment
If you’re a 1st Line Support Engineer looking to build your IT career within a well-established and growing organisation in Chester, this is an excellent opportunity.