Job Description
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Job Title: Technical Operations Manager
Location: EMEA (Stockholm / London preferred) | Flexible / Remote
The Role We are looking for a highly motivated Technical Operations Manager to be the linchpin of our creator payment systems.
What You'll Do
- Serve as the central point of contact for complex creator payment, tax, and onboarding escalations.
- Manage and prioritize technical support queues (e.g., Jira), diagnosing "unpayable" statuses and system errors.
- Utilize SQL and internal financial tooling to investigate data issues, clean up legacy creator profiles, and ensure compliance.
- Partner cross-functionally with Engineering, Finance, and Product to resolve major payout incidents and build a roadmap for better automation.
- Develop playbooks, FAQs, and standard operating procedures (SOPs) to minimize escalations and empower L1/L2 support teams.
What You Bring
- A strong background in Technical Support, Product Operations, or FinOps-preferably within a fast-paced tech, creator economy, or fintech environment.
- High proficiency in ticketing systems and managing technical escalations.
- Foundational SQL skills; you are comfortable querying databases to investigate the root cause of an issue.
- Exceptional organizational skills and an analytical mindset to identify patterns in support tickets and advocate for permanent fixes.
- Strong written and verbal English communication skills.
- Bonus: Experience with payment systems, tax compliance (KYC), or global creator monetization platforms. xwzovoh
Randstad Technologies is acting as an Employment Business in relation to this vacancy.