Distribution Support Executive
To be considered for an interview, please make sure your application is full in line with the job specs as found below.Keeping hotels connected. Solving problems fast. Making revenue flow.
Join us as a Distribution Support Executive , where you’ll be the go to expert keeping our hotel systems connected, optimised, and performing at their best.
You’ll provide first-line support for connectivity issues across EMMA CRS and our Channel Manager, tackling everything from rate parity challenges and overbookings to failed messages and system outages. Your work directly impacts hotel visibility, bookings, and revenue across all distribution channels.This is a hands-on, fast-paced role for someone who loves troubleshooting, digging into root causes, and making things work better.
Benefits:30 days of holiday per year – including bank holidays, increasing with years of servicePPHE and Radisson Hotel discountsFood and Beverage discounts at our restaurants and barsBenefit Hub – Discounts in many supermarkets, major retailers, attractions, restaurants and cinemas.Two free meals per dayFree financial & mortgage advice and 24/7 employee assistance programmeAccess to 40% of your pay before payday through WagestreamVitality at work scheme, with great gym discounts and moreFree dry cleaning for workwearTravel season ticket loan,Ride to Work SchemeAnnual team member parties and eventsWhat you’ll be doing:Resolving connectivity issues for Revenue, Customer Service, Rooms, M&E and OTA distributionManaging and prioritising support tickets and system outagesConfiguring and maintaining rate plans, room types, and mappings across all channelsSupporting hotel onboarding and new system implementationsInvestigating failed messages and liaising with external partners (RHG, xwzovoh Oracle, OTAs)Maintaining brand standards, system access, SOPs, and accurate hotel & events contentWorking closely with PPHE teams and Radisson Hotel Group stakeholdersAbout you:Strong technical aptitude and a curiosity to understand why things breakConfidence troubleshooting complex system issuesExcellent communication and stakeholder management skillsA proactive mindset and love for continuous improvementIf you enjoy turning complex problems into clean solutions and want to play a key role in hotel distribution success, we’d love to hear from you….