IT Support Technician

Job Description

To be considered for an interview, please make sure your application is full in line with the job specs as found below.

Annual Bonus, Private Healthcare, Long Service Bonus, and Training!

Are you an IT Support Technician or IT Support Engineer and feel like you’re being held back in your current role. This local MSP encourage their Engineers to get involved in all levels of tickets, whilst still be dedicated to their most comfortable level of ability.

With a “Teamwork” approach to getting through tickets, your day-to-day will be mixed from standard service desk problems to project planning and implementation. You will be supported in your growth through training and gaining the right qualifications.

Responsibilities:

• Acting as the initial point of contact for incoming calls to the service desk
• Monitoring ticketing system and triaging new tickets appropriately
• Troubleshooting issues both remotely and on site
• Configuring new equipment as per project specifications
• Willingness to participate in an on-call support rota and occasional pre-planned out-of-hours project work

Technical Skills:

• Experience troubleshooting Windows desktop operating systems
• Experience troubleshooting Microsoft 365 apps including OneDrive/Teams
• Ability to diagnose basic networking issues
• Familiarity with Routers, Switches, Access Points and other networking hardware

If you’re interested in applying or require more information, please contact Shaun Lohan at Atkinson Moss. If you have an up-to-date CV please include it with your email. xwzovoh

Not the job for you? Please do reach out as we have multiple Technology Jobs available in Norfolk and Suffolk.