General Manager

General Manager London

Do you have the following skills, experience and drive to succeed in this role Find out below.
Michelin pedigree pizza. Big personality dining. A real GM opportunity.
This isn't your average neighbourhood slice shop. Led by a Michelin-starred chef, we produce New York-style pizza made from in-house fermented dough, world-class ingredients, and a relentless obsession with flavour. Think serious craft, serious fun, and a guest experience that leaves people reaching for their phones to tell everyone they know.
We're growing, and we need a General Manager who brings the same energy to running a restaurant as our chef brings to the kitchen. Someone who reads a room, owns every detail, sets the standard from open to close, and makes guests feel like the luckiest people in London.
The Role
You'll take full ownership of the guest experience the atmosphere, the standard of service, the flow of a packed Saturday night, and the quiet discipline that makes it look effortless. This is a hands-on, high-visibility role. You'll lead from the floor, not a back office.
In Your First 12 Months, You'll...
Set The Guest Experience Standard
Own every touchpoint, from the welcome to the last slice, and hold it to an exceptionally high bar
Build systems and pre-service rituals so great service happens consistently, not just when you're in the room
Maintain 90%+ positive guest feedback; actively monitor reviews and respond with pace, ownership, and care
Know your regulars by name, notice the small details, and make every table feel like the best table in the house
Champion the food story the chef's craft, the provenance of ingredients, the house dough and make sure your team can tell it with genuine pride
Create an atmosphere guests can't quite put their finger on but can't stop talking about: energetic, warm, and effortlessly cool
Act fast on feedback; if something isn't right, you fix it that shift, not next week
Lead With Operational Edge
Own the full daily rhythm of the restaurant prep, service, close with precision, calm, and relentless consistency
Lead floor planning and reservations strategy to maximise covers and pacing without ever compromising the guest experience
Maintain impeccable standards across licensing, EHO, H&S, and site presentation; always audit-ready, never caught off guard
Build and own the opening and closing checklists, service prep standards, and shift handover process so nothing falls through the gaps
Run great pre-service briefings energising, focused, and packed with the information your team actually needs
Sweat the details that guests notice without knowing they notice: cleanliness, temperature, lighting, music, pacing, timing
Manage labour and cost with commercial intelligence; build rotas that serve the business and the team in equal measure
Keep equipment, back of house, and supplier relationships in order; problems get solved, not parked
Build A Team Worth Following
Recruit with intent hire for character as much as skill, and build a team that reflects our spirit
Deliver onboarding that actually prepares people; from day one, your team knows the brand, the food, and what great looks like
Coach performance daily; give honest, specific feedback in the moment
Recognise brilliance loudly and publicly; deal with underperformance early, fairly, and with clarity
Develop leaders within your team; identify your best people and give them room and support to grow into bigger roles
Build a culture of high standards and genuine care; people should feel challenged and supported in equal measure
Hold team meetings that matter not by ticking boxes, but by holding real conversations about performance, guests, and what's coming next
Keep retention high; people stay because they want to, not because they haven't got around to leaving
Drive Commercial Performance
Take full ownership of the P&L from revenue through to EBITDA, you understand the numbers and know exactly what levers to pull
Drive revenue through smart upselling, wine knowledge, seasonal specials, and a team trained to sell with enthusiasm, not pressure
Identify and activate opportunities: private dining, events, collaborations, and activations xwzovoh that grow the brand
Optimise covers through smart reservations management, walk-in strategy, and turn-time discipline during peak service
Protect margin through intelligent labour planning, waste reduction, and supplier accountability
Understand the cost of every decision and make sure your team does too commercial awareness is a team sport
Produce meaningful weekly and monthly reporting; know your numbers before anyone has to ask
What You Bring
A track record as a General Manager in a quality-led, guest-obsessed hospitality environment
Operational edge: you run a tight ship, and your standards don't slip under pressure
A visible, energetic leadership style you're in the room, not behind a screen
Genuine warmth for guests and team alike; you understand hospitality at its core
Commercial literacy you read a P&L fluently and know how to move the numbers
An eye for detail that borders on the obsessive (we mean that as a compliment)
The Package
Competitive salary with service charge to reflect the calibre we're hiring for
Day one access to our People Hub discounts, wellbeing, and rewards
50% off food and drink across all group sites, for you and 5 guests
Real career development within a growing, ambitious multi-site hospitality group
The chance to help shape what this restaurant becomes this role has legacy written all over it