Guest Service Manager

Lead the welcome. Set the standard. Make every stay count.

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
Were looking for an experienced Guest Services Manager (or strong Duty Manager ready to step up) to join our established and high-performing team at Hampton by Hilton Liverpool/John Lennon Airport .
This is a hands-on leadership role at the heart of the hotel perfect for someone who thrives in a fast-paced environment, enjoys leading from the front, and takes real pride in delivering outstanding guest experiences.
At Valor Hospitality, we believe great hotels are built on great people. That means supporting our teams, trusting our leaders, and creating an environment where everyone can do their best work.
The role As Guest Services Manager, youll be a visible leader on shift, setting the tone at the front desk and across the hotel. Youll ensure brand standards are delivered consistently, guests feel genuinely welcomed, and the team is supported, coached, and motivated.
Youll be comfortable running shifts, handling issues calmly and professionally, and stepping in wherever needed to keep the operation running smoothly.
Key responsibilities include:
Leading front desk operations and acting as Duty Manager when required

Delivering warm, confident, and professional guest service at all times

Handling guest feedback, issues, and complaints with care and confidence

Supporting check-in and check-out, payments, and guest queries

Mentoring and developing front office team members

Managing rotas, payroll input, stock taking, and ordering

Ensuring brand standards, cleanliness, and presentation are always on point

What youll bring Youre an experienced hotel operator with strong front-of-house knowledge and a natural leadership style. You stay calm under pressure, communicate clearly, and know how to bring a team with you even on the busiest days. xwzovoh
Youll also bring:
Previous experience as a Duty Manager, Guest Services Manager, or similar role

Experience using Opera (preferred)

Excellent communication and phone etiquette

Strong customer service skills with a problem-solving mindset

The ability to multitask and prioritise in a fast-moving environment

Good attention to detail and solid computer skills

Additional languages are a bonus, but not essential

Why join us? Because youll be joining a supportive, close-knit team in a well-run airport hotel with the backing of Valor Hospitality and the strength of a globally recognised brand.
We offer:
Competitive pay, negotiable depending on experience

Company pension

Employee discounts and discounted or free food

Health & wellbeing programme

Company events

Free on-site parking

Real opportunities to grow your career with Valor Hospitality

Job type: Full-time
Work location: In person
If youre passionate about hospitality, enjoy leading teams, and want to be part of a hotel where people genuinely matter wed love to hear from you.