2nd Line Support Technician

Job Description

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Job title: 2nd Line Support Technician

Salary: up to £35k

Location: Norwich

My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour.

Responsibilities:

• Setting up and supporting small and medium business networks
• Supporting PCs and servers remotely and on-site (Win7/8/)
• Installing business computer systems
• Office 365 maintenance, installation and migration
• Microsoft Exchange 2007/2010/2013/2016
• Setting up email accounts xwzovoh and website hosting (Linux and Windows)
• Managing WHM web servers and DNS
• Administration of IP Phone systems (via web-based interface)
• Supporting customer applications.

Attributes:

• Team player
• Keen to learn
• Confident communicating over the phone