Job Description
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Job Title: Level 2 Support Engineer Salary: £30,000 - £38,000 Birmingham, Full-time - Hybrid
I'm currently working with a growing organisation looking to bring in a Level 2 Support Engineer to join their IT team. This is a great opportunity for someone with solid infrastructure and Microsoft 365 support experience who enjoys troubleshooting complex issues and working across a variety of technologies. You'll be working as part of a collaborative IT team, providing second-line support across cloud, infrastructure, networking, and virtualisation platforms. Key Responsibilities
- Provide Level 2 support across IT infrastructure and cloud services
- Support and manage Microsoft 365 environments
- Assist with endpoint and device management via Intune
- Manage identity and access using Entra ID, MFA and conditional access
- Configure and maintain Veeam Backup & Replication
- Support virtualisation platforms (Hyper-V and/or VMware)
- Troubleshoot Remote Desktop Services and Azure Virtual Desktop environments
- Assist with patching and infrastructure updates
- Provide remote troubleshooting for technical incidents
- Maintain clear technical documentation
- Manage incidents and requests within an ITSM ticketing system
Required Skills & Experience
- Microsoft 365 administration (including Defender, Intune, Entra ID)
- Experience with Veeam Backup & Replication
- Virtualisation experience (Hyper-V and/or VMware)
- Experience supporting Remote Desktop Services or Azure Virtual Desktop
- Strong troubleshooting experience across infrastructure environments
Networking fundamentals, including:
- TCP/IP
- DNS & xwzovoh DHCP
- VLANs & VPNs
- Active Directory
- SFTP
- Understanding of SAN storage concepts
- Experience working with ITSM ticketing systems in high-volume environments
- Strong communication skills when working with both technical and non-technical users
What We're Looking For
- A proactive problem-solver who enjoys diagnosing technical issues
- Someone comfortable working in a fast-paced support environment
- Strong documentation and communication skills
- A team player who enjoys learning new technologies