Job Description
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Technical Support Advisor | Permanent | Uxbridge (Hybrid) | Up to £42,000We’re partnering with a market-leading organisation in the automotive and telematics sector, currently looking for a Technical Support Advisor to join their growing team in Uxbridge.This is a fantastic opportunity to work with cutting-edge vehicle technology in a business that prides itself on innovation, strong industry partnerships, and a genuine commitment to employee wellbeing and development.The RoleAs a Technical Support Advisor, you will provide high-quality first-line technical support to customers and partners, ensuring issues are resolved efficiently while delivering an excellent customer experience. This role is ideal for someone with a strong automotive or auto-electrical background who enjoys problem solving and working in a fast-paced, customer-focused environment.Key Responsibilities
- Provide 1st line technical support, resolving customer queries or escalating where necessary
- Manage inbound and outbound calls and case workloads in line with SLAs
- Troubleshoot and identify root causes of installation or product-related issues
- Support third-party installers and internal stakeholders with technical queries
- Accurately log all interactions using Salesforce CRM
- Build strong relationships with customers, partners, and internal teams
- Contribute to improving customer experience and reducing complaint volumes
Experience & Skills Required
- Proven experience in auto electrical, vehicle diagnostics, or a similar technical environment
- Background in a technical support or helpdesk role
- Strong problem-solving skills with the ability to diagnose faults xwzovoh effectively
- Confident communication skills, both written and verbal
- Experience using CRM systems (Salesforce desirable)
- Ability to manage multiple cases and meet deadlines in a fast-paced setting
What’s on Offer
- Salary up to £42,000
- Hybrid working (3 days onsite, 2 days from home)
- A strong focus on employee wellbeing and continuous development
- Opportunity to join a recognised leader within a growing and innovative sector
Technical Support Advisor | Permanent | Uxbridge (Hybrid) | Up to £42,000