Job Description
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Technical Support Specialist £27k
Overview
A hands-on technical support role providing first-line assistance to both external customers and internal users – this is a hybrid role – 3 days in the office 2 from home.
The position supports a range of connectivity and technology products, contributes to IT support activities, and assists with operational tasks where required.
Responsibilities
- Provide first-line technical support to customers and internal users
- Troubleshoot, resolve, and document technical issues efficiently
- Offer technical guidance to commercial and operational teams
- Support basic IT tasks including device setup and user support
- Maintain strong product and system knowledge
- Test and prepare equipment to ensure it is deployment-ready
- Deliver training and create simple technical documentation
- Support connectivity-related requests
- Assist with equipment handling, despatch, and returns
- Participate xwzovoh in an on-call or out-of-hours rota where required
- Deliver a professional, customer-focused support experience at all times
Additional Information
- Broad, varied role combining technical support, IT assistance, and operations
- Other reasonable duties may be required in line with skills and experience