Hire Desk Manager
Goole | Full-Time | £45,000+ (DOE)
Reports to: General Manager
The Role
Shillito Group are excited to work alongside a well-known Machine Hire company based in North Lincolnshire. Together we're looking for an experienced and proactive Hire Desk Manager to lead the day-to-day operations of their busy hire desk. This is a key leadership role responsible for driving operational efficiency, maximising fleet utilisation, and delivering outstanding customer service.
You'll lead a small team, coordinate hire activity end-to-end, and play a central role in ensuring operations run smoothly, safely, and profitably.
Hire Desk Manager - Responsibilities
Operational Leadership
- Oversee the full hire lifecycle - from enquiry to off-hire
- Coordinate equipment availability, scheduling, and logistics
- Maximise fleet utilisation and optimise asset allocation
- Ensure efficient route planning and operational compliance
- Maintain accurate processing of contracts, extensions, and returns
Team Management
- Lead, coach, and develop hire desk staff
- Provide direction to the crane field team (drivers, supervisors, slingers)
- Set clear objectives and monitor team performance against KPIs
- Conduct regular reviews and drive continuous improvement
- Promote a culture of accountability, safety, and collaboration
Customer & Commercial Focus
- Build and maintain strong customer relationships
- Handle enquiries, issues, and escalations with professionalism
- Identify opportunities to upsell and grow revenue
- Prepare quotations and negotiate hire terms confidently
Compliance & Administration
- Ensure all hire documentation and records are accurate and up to date
- Maintain compliance with Health & Safety and legal regulations
- Uphold company quality standards and processes
- Liaise with local authorities and traffic management where required
What Success Looks Like (KPIs)
- High fleet utilisation and efficient asset deployment
- Strong team productivity and engagement
- Full compliance with systems and processes
- Delivery against cost and operational targets
- High levels of customer satisfaction
What the right Hire Desk Manager will bring:
Experience & Knowledge
- Proven experience in hire desk, plant hire, or equipment rental operations
- Strong understanding of hire processes, logistics, and contract management
- Experience using rental or asset management systems
Skills & Attributes
- Confident leader with the ability to motivate and develop teams
- Excellent communication and stakeholder management skills
- Commercially aware with a customer-first mindset
- Highly organised, able to prioritise and multitask in a fast-paced environment
- Solutions-focused with strong problem-solving ability
Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief.
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