eCommerce Manager
eComplete Group
Remote working - UK Based
About Us:
eComplete is a specialist eCommerce growth agency working with founder-led DTC brands across beauty, wellness, nutrition, lifestyle, and homeware.
We don't operate as a traditional agency, instead, we utilise our proprietary data platform, industry leading experience, and bespoke global infrastructure, to provide embedded insight and support across all functions. This enables us to deliver faster targeted growth at a reduced risk with improved financials for our eCommerce partners and clients.
The Role:
The eCommerce Manager will be the day-to-day operator across a portfolio of retainer accounts. You'll keep the trading rhythm running, coordinate channel specialists, prepare reporting, and act as a key contact for client teams. This is a hands-on role with broad exposure across every part of the eCommerce stack, with a clear development path into Head of eCommerce.
Key Responsibilities:
- Day-to-day lead across a portfolio of retainer eCommerce clients; own agendas, actions, and status updates
- Act as key operational link between Head of eCommerce and specialist teams, ensuring delivery stays on track
- Build and deliver weekly trade decks; analyse performance across Shopify, BigCommerce, GA4, Klaviyo, Meta, and Google Ads
- Monitor daily/weekly performance, identifying risks, anomalies, and growth opportunities
- Support monthly reporting and QBRs with clear, insight-led analysis
- Coordinate cross-channel activity across CRM, paid media, SEO, CRO, and development teams
- Manage campaign and project delivery against client priorities, ensuring timelines and quality standards are met
- Conduct QA across creative, CRM campaigns, landing pages, and reporting before client delivery
- Support site updates, merchandising, and product launches across eCommerce platforms
- Build commercial understanding of client P&L, margins, and growth levers
Skills & Experience:
- 2-4 years in eCommerce; agency-side or in a multi-brand DTC environment.
- Hands-on experience with Shopify or BigCommerce.
- Working knowledge of CRM (ideally Klaviyo), paid media basics, and SEO fundamentals.
- Strong with data and reporting: GA4, Looker, platform analytics, comfortable in spreadsheets.
- Highly organised, with a track record of running multiple accounts or projects in parallel.
- Confident, professional client communication style.
- Genuinely curious about trading, growth, and how levers connect across channels.
Benefits & Package:
- Remote and flexible working
- Holiday, and standard eComplete benefits (enhanced maternity/paternity leave, pension, 25 days holiday)
- Clear career development path
- Direct mentoring from senior operators across every channel and direct contact with eCommerce Director
This is a brilliant opportunity to have a direct impact on the growth of D2C brands, working within a talented team in an extremely exciting business.
Please apply now to be considered.