Service Management Trainee

Job Responsibilities

• Review and approve service costs submitted by overseas dealers/subsidiaries, manage payments, and support service budget control to help reduce service operating costs.
• Manage service resources of dealers/subsidiaries and participate in service capability development and performance evaluation.
• Monitor key service process indicators such as dealer service satisfaction, response time, and repair quality, and drive continuous improvement.
• Optimise and manage customer service community platforms; collect feedback from customers and service personnel and ensure timely follow-up and closure.
• Provide guidance on dealer service policies and DMS system operations; participate in service network planning, major repair satisfaction tracking, and 6S management; support dealers in improving their repair and service capabilities.

Job Requirements

• Bachelor’s degree or above, preferably in Hydraulics Engineering, Mechanical Engineering, Mechatronics, Automation, Vehicle Engineering, or related majors.
• Fresh graduates preferred; candidates with 1–2 years’ experience in service management, technical support, or the equipment/machinery industry are also welcome.
• Professional Mandarin and English skills are essential to this role
• Understanding of after-sales service processes with solid relevant technical knowledge.
• Strong problem-solving ability, good report/proposal writing skills, and strong business understanding.
• Proficient in Microsoft Office (Excel data analysis, PowerPoint proposal preparation, etc.).
• Good command of English.
• Strong sense of responsibility and excellent communication and coordination skills.

What we offer

• Part/Full time schedule – Flexible to work in part-time (minimum 20 hours/week) or full-time (up to 40 hours/week).
• Career-advancing experience – Gain practical skills in service management
• Mentorship & learning – Collaborate with service professionals, and product teams who will support your growth.