Clinic Coordinator / Front of House Lead

We’re hiring at Chiswick Clinic — but this is not a typical receptionist role. 

Start Date: ASAP (Ideally in May)

We are a growing private dermatology and aesthetics clinic in Chiswick, West London, looking for a warm, organised and commercially aware Clinic Coordinator / Front of House Lead to become a key part of our team. 

This role is ideal for someone who enjoys being patient-facing, loves creating a welcoming first impression, and also has the maturity and organisation to help a high-standard clinic run smoothly behind the scenes. 

The successful candidate will become a central part of the clinic’s daily operations and patient journey, while also supporting the growth of the business through patient engagement, skincare education and sales. 

The Role 

You will be the first point of contact for patients and an important part of the overall clinic experience. 

Patient Experience & Front of House 

• Welcoming patients warmly and professionally. 
• Managing patient arrivals, check-in and check-out. 
• Creating a calm, friendly and professional atmosphere. 
• Building natural rapport with patients. 
• Supporting patient education around treatments, skincare and clinic services. 
• Encouraging patient reviews and feedback. 

Bookings, Calls & Patient Communication 

• Managing phone calls, emails and clinic enquiries. 
• Coordinating practitioner diaries and appointments efficiently. 
• Supporting patient flow throughout the clinic day. 
• Maintaining accurate patient records and documentation. 
• Responding to enquiries professionally and confidently. 

Sales, Commercial Support & Patient Retention 

• Processing payments, invoices and receipts accurately. 
• Supporting skincare product recommendations and treatment plan conversations. 
• Encouraging rebookings and follow-up appointments. 
• Assisting with promotions, recalls, campaigns and diary utilisation. 
• Helping drive clinic sales through skincare and treatment conversations in a natural, patient-focused way. 
• Supporting retail sales of prestigious skincare brands including ZO Skin Health, Obagi and Environ. 

Clinic Coordination & Operations 

• Keeping the daily clinic flow organised and calm. 
• Supporting communication between clinicians, therapists and patients. 
• Maintaining clinic systems, documents, templates and checklists. 
• Supporting operational administration and compliance processes. 
• Monitoring stock and clinic supplies. 

Health, Safety & Compliance Support 

• Supporting CQC-related processes and documentation. 
• Following clinic health, safety and infection control protocols. 
• Maintaining a clean, professional reception and waiting area. 
• Reporting issues or concerns appropriately. 

Team & Leadership Development 

• Becoming a reliable point of contact within the clinic. 
• Supporting onboarding and organisation for new team members. 
• Assisting with operational improvements as the clinic grows. 
• Developing into a future leadership role with potential progression towards Clinic Manager. 

We Are Looking For Someone Who Is 

• Warm, friendly and naturally engaging. 
• Organised, reliable and calm under pressure. 
• Professional but approachable. 
• Commercially aware without being pushy. 
• Confident using booking systems, shared documents and digital tools. 
• Interested in dermatology, aesthetics, skincare and patient education. 
• Comfortable working in a small, family-run, high-standard clinic environment. 
• Able to grow with the clinic long term. 

Experience & Skills 

Essential 

• Strong organisational and administrative skills. 
• Excellent spoken and written English. 
• Confidence speaking with patients and handling enquiries. 
• High attention to detail. 
• Ability to prioritise effectively in a busy clinic environment. 

Desirable 

• Previous experience in a private clinic, aesthetic clinic, dental practice, private GP or premium hospitality environment. 
• Skincare product knowledge. 
• Experience with clinic booking systems or CRM platforms. 
• Interest in aesthetics, skin health and preventative care. 

Location & Working Pattern 

• Chiswick Clinic, West London (W4). 
• 4 days per week. 
• Typically Monday to Thursday, with some flexibility. 
• Ideally based locally or within approximately 30 minutes’ travel time of the clinic. 

What We Offer 

• Competitive base pay. 
• Commission on top of salary and performance-based incentives. 
• Ongoing training and development. 
• Training opportunities with prestigious skincare brands including ZO Skin Health, Obagi and Environ. 
• Supportive, family-run clinic environment. 
• Clear opportunity to grow into a future Clinic Manager role. 

Apply 

• Please send your CV along with a short message explaining why you feel this role would be a good fit for you.