We're Happy to help relocate the right Candidate to Belfast, Northern Ireland as this is an office Based Role - So relocation is required.
`Role & Responsibilities:
- Providing customer support via telephone, e-mail and other methods in Welsh and English.
- Ensuring a high level of customer service to our candidates and clients
- Resolving customer queries on a first call resolution basis.
- Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.
- Following your assigned daily schedules and tasks.
- Taking part in in motivational activities.
- Using and implementing feedback given during monitoring and coaching sessions.
- Ensuring data security and upholding GDPR regulations.
- Achieving all individual KPIs including (but not limited to) AHT, QA, PPH
The Person:
- Who is passionate about delivering outstanding customer service.
- Who has excellent verbal and written communication skills.
- With high levels of accuracy and an attention to detail in the work that you do.
- Who is punctual and conscientious and takes pride in coming to work and coming to work on time.
Essential Criteria:
- Minimum 6 months’ experience in the customer service industry.
- Excellent verbal and written communication skills in both Welsh and English a with professional telephone etiquette.
Desirable Criteria: (used in the event of high-volume applications):
- 12 months’ contact centre experience dealing with customer queries via phone.
Hours of Work:
- 40 hour per week
- Candidates must be fully flexible for rotational shift patterns, currently between Monday to Friday 08:00 – 20:00 and Saturday 08:00 – 12:00 (Saturday 1 in 3)
- Permanent contract