Director of Operations

Job Title: Operations Director

Organisation: Muve Healthcare Group

Sector: Supported Living / Health & Social Care

Job Purpose

To provide strategic and operational leadership across supported living services, ensuring the delivery of high-quality, person-centred care. The role is responsible for driving a strong people-focused culture, developing leadership capability across teams, and ensuring services are compliant, sustainable, and outcome-driven.

Key Responsibilities

Leadership & People Management

• Lead, mentor, and develop Service Managers and frontline teams across multiple locations
• Foster a positive, values-driven culture centred on compassion, accountability, and continuous improvement
• Promote staff wellbeing, engagement, and retention through effective leadership and support
• Build leadership capacity within the organisation through coaching and succession planning

Service Delivery & Quality

• Ensure the consistent delivery of high-quality, person-centred support for individuals with complex needs
• Oversee service performance, driving improvements in outcomes, quality, and user experience
• Embed best practice and continuous improvement across all services
• Ensure services promote independence, dignity, and choice for service users

Compliance & Governance

• Ensure full compliance with CQC standards and all relevant regulatory and safeguarding requirements
• Maintain robust governance frameworks, policies, and procedures
• Lead on audits, inspections, and quality assurance processes
• Manage risk effectively across all services

Operational Management

• Oversee the day-to-day operational performance of supported living services
• Ensure services are delivered efficiently, sustainably, and within budget
• Monitor KPIs, occupancy levels, and financial performance
• Support service growth and development in line with organisational strategy

Stakeholder Engagement

• Build and maintain strong relationships with local authorities, commissioners, and partner organisations
• Represent the organisation in external meetings and strategic discussions
• Support contract management and service development opportunities

Person Specification

Essential

• Significant leadership experience within supported living, health, or social care
• Strong understanding of CQC regulations and compliance frameworks
• Proven ability to lead and develop high-performing teams
• Experience managing multiple services or complex operations
• Excellent communication, leadership, and interpersonal skills

Desirable

• Level 5 Diploma in Leadership for Health & Social Care (or equivalent)
• Experience working with individuals with complex needs, including mental health or trauma
• Experience in service development or organisational growth

Core Competencies

• People-focused leadership
• Strategic thinking and decision-making
• Emotional intelligence and resilience
• Accountability and integrity
• Continuous improvement mindset

…