Service Support Administrator

About us:

Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future.

Want to know more about the company? Take a look here: MITSUBISHI ELECTRIC UNITED KINGDOM

Role summary:

You do not need to come from HVAC to succeed in this role, but you do need to be organised, calm under pressure, and good at keeping lots of moving parts under control.

Maybe you have worked in admin, service support, scheduling, coordination, customer service, or a busy office role where getting the details right really matters. Maybe you have helped book appointments, organise diaries, raise orders, chase updates, or keep customers informed when plans change. Maybe you are the person people rely on when things get busy because you stay on top of the work and make sure nothing gets missed.

If you like being at the centre of a busy team, keeping things moving, and helping turn plans into action, this could be a great next step.

This is your opportunity to join Mitsubishi Electric, a market leader in heating, cooling, and low-carbon technology. You will play an important role in helping our service and maintenance teams stay organised, respond quickly, and deliver a professional experience to customers.

Skills/Responsibilities:

• Support the scheduling of engineers and service visits, helping make sure work is booked and completed on time.
• Raise sales orders, work orders, purchase orders, and invoices accurately through the systems we use.
• Help manage planned and urgent work, keeping customers and colleagues updated when priorities change.
• Work closely with teams such as credit control, warranty, and sales to help sort issues out quickly.
• Keep service administration accurate and up to date so jobs can move through the process properly.
• Help support colleagues across different regions when needed.
• Make sure the right information is in the right place so engineers, customers, and internal teams can all stay aligned.
• Spot problems early, ask questions, and help keep the day-to-day running smoothly.

Experience:

• Experience in administration, service support, scheduling, coordination, customer service, office support, or a similar role.
• Strong communication skills and the confidence to deal with customers and colleagues.
• A high standard of organisation and attention to detail.
• The ability to manage more than one priority at a time and stay calm when things are busy.
• A practical mindset and confidence to use your initiative.
• A team-first attitude and the ability to build good working relationships.
• Good IT skills and confidence using the usual office systems.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Group Income Protection Scheme.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi’s very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including additional services Eldercare & Best Doctors.

Equality and Diversity

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.