Senior Sales Advisor – Luxury Womenswear

We are seeking a highly experienced and sales-driven Senior Sales Associate to join our luxury clients retail team, specialising in Ready-to-Wear and Couture services. The ideal candidate will have extensive experience managing VICs, consistently exceeding sales targets, and driving business growth within a luxury environment.

You will be responsible for delivering a personalised and elevated client experience, maximising revenue opportunities, and representing the brand with the highest standards of professionalism, service, and product expertise.

Key Responsibilities:

Sales & Clientelling

• Drive sales and exceed targets through exceptional product knowledge and sales techniques across Ready-to-Wear and MTW categories.
• Deliver a luxury, personalised shopping experience, offering bespoke styling advice and tailored solutions based on client needs and preferences.
• Manage the full sales journey for both existing and new clients, ensuring a seamless and elevated customer experience.
• Develop strategies to maximise sales opportunities through product launches, and exclusive events.
• Maintain up-to-date knowledge of fashion trends and seasonal collections to provide informed and elevated styling recommendations.

VIC Relationship Management

• Manage and grow a portfolio of VIC clients.
• Build and maintain strong, long-term relationships with top clients through regular follow-up and personalised communication.
• Create and utilise CRM tools and clientelling strategies to track purchase history, preferences, and key dates in order to anticipate client needs and enhance engagement.
• Organise and participate in exclusive client events, fittings, and trunk shows to strengthen relationships and drive high-value sales.

Sales Leadership & Target Achievement

• Demonstrate a proven track record of exceeding sales targets and contributing to business growth.
• Consistently achieve individual and store KPIs while setting a high standard within the team.
• Support business development initiatives by identifying and nurturing new VIC opportunities through exceptional service and relationship management.
• Mentor and support junior team members in achieving their sales and clienteling goals.

Store Operations & Team Collaboration

• Work closely with store management to ensure sales strategies align with business objectives and brand standards.
• Support visual merchandising and maintain the overall store presentation in line with the luxury positioning of the brand.
• Collaborate with inventory and stock teams to ensure product availability and access to new collections.
• Provide leadership during peak trading periods, supporting client flow management and maintaining exceptional service standards.

Key Requirements

• 3+ years’ experience in luxury retail, with a strong focus on VIC management and achieving sales targets.
• Extensive knowledge of Ready-to-Wear and Made-to-Order services, with the ability to deliver tailored solutions to high-net-worth clients.
• Proven success in exceeding both individual and store-wide sales targets within a luxury retail environment.
• Exceptional clienteling skills with the ability to build and maintain long-term relationships with top-tier clients.
• Strong understanding of luxury fashion, craftsmanship, tailoring, and current market trends.
• Highly organised, proactive, and commercially driven.
• Professional, polished, and confident in delivering a world-class luxury customer experience.
• Flexible and adaptable, with availability to work weekends, evenings, and peak trading periods as required.

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