We are seeking a proactive and commercially driven individual to join a dynamic freight agency team. This is a key role that contributes directly to company profitability through handling customer enquiries, preparing competitive quotations, and supporting business growth.
The successful candidate will play an integral part in developing strong customer relationships, working collaboratively with internal teams, and delivering excellent service standards. You will be preparing client quotations, supporting the external sales team, working with contracted rates and creating the relevant documentation.
Key Responsibilities
- Manage customer enquiries via telephone and email
- Calculate and communicate rates to customers and the external sales team
- Prepare and issue quotations in a timely manner
- Handle invoice queries and pricing disputes
- Work with and interpret rate sheets
- Build and maintain strong relationships with customers and shipping partners
- Price bookings and manage the pricing inbox effectively
Skills & Knowledge
- Strong networking and research skills to remain competitive within the market
- Ability to influence and persuade customers through service quality and value
- Skilled in understanding and interpreting customer needs
- Willingness to undertake additional duties as required within role capability
Essential Attributes
- Excellent customer service mindset
- Proactive, motivated, and solution-oriented
- Strong drive to meet customer needs and achieve results
- Conscientious, self-disciplined, and hardworking
- Ability to perform effectively under pressure
Competencies
- Strong workload management and prioritisation skills
- Effective negotiation and problem-solving abilities
- Ability to meet deadlines and performance targets
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Excellent written and verbal communication skills
- Knowledge of CargoWise
Qualifications & Experience
- Good standard of education, particularly in Maths and English
- Industry-related qualifications (or willingness to work towards)
- Previous experience in a commercial or coordinator role is advantageous but not essential
- Experience in import/export freight forwarding is desirable
If you are driven, detail-oriented, and looking to build a career within the freight and logistics sector, please send us your CV to review.
We are unable to response to all applications due to the volume received; if you have not heard from us within 5 days of your application unfortunately you have not been shortlisted on this occasion.
Visit our website for additional opportunities: www.lucywalkerrecruitment.com