Customer Service Administrator

About us:

Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future.

Want to know more about the company? Take a look here: MITSUBISHI ELECTRIC UNITED KINGDOM

Role summary:

You do not need to come from HVAC to succeed in this role. But you do need to be organised, responsive, confident with customers, and able to keep multiple moving parts under control.

Maybe you have worked in customer service and become the person everyone trusts to sort things out properly. Maybe you have worked in office administration, sales support, service support, or order processing and know how to keep customers updated while making sure the details are right. Maybe you have helped a team improve the way it uses inboxes, CRM, reports, or service processes to create a smoother customer experience. Or maybe you are already in a customer service administration role and ready for a business with more scale, more structure, and more opportunity to make an impact.

If you know how to turn customer queries, orders, and day-to-day issues into a professional, well-organised service experience, this could be your next step.

This is your opportunity to join Mitsubishi Electric, a market leader in heating, cooling, and low-carbon technology. You will play an important role in helping us deliver a fast, clear, and professional service to customers, while supporting the processes and teams behind the scenes that make that possible.

Skills/Responsibilities:

• Manage customer queries and requests through shared inboxes and internal systems, ensuring responses are professional, accurate, and on time.
• Support customers with spare parts enquiries, order updates, and service-related questions.
• Work closely with logistics, credit control, procurement, and internal support teams to resolve issues quickly and keep customers informed.
• Provide accurate information to customers and colleagues, helping create a consistent and reliable customer experience.
• Support digital processes and help customers navigate them confidently and successfully.
• Capture performance information and customer feedback to support reporting and service improvement.
• Contribute to team targets, service levels, and continuous improvement activity.
• Help create a customer experience that is clear, responsive, and easy to deal with.

Experience:

• Experience in customer service, administration, customer support, service support, office coordination, or order processing.
• Strong communication skills.
• A high standard of organisation and attention to detail.
• Confidence managing multiple priorities and working at pace.
• A practical, problem-solving mindset and the confidence to use your initiative.
• Good commercial awareness and the ability to balance customer needs with business process.
• A collaborative approach and the ability to build strong working relationships across different teams.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Group Income Protection Scheme.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi’s very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including additional services Eldercare & Best Doctors.

Equality and Diversity

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.