Director of Customer Experience & Journey Strategy

MBM Executive Travel Recruitment is seeking a Customer Experience Lead to shape and deliver an outstanding end-to-end customer journey for a London-based transport company. This director-level role involves owning the customer experience strategy, engaging stakeholders, and leading a team. The ideal candidate will have strong experience in customer experience within transport or hospitality, with a focus on data-driven decisions. This newly created position offers a unique opportunity to make a significant impact in a collaborative environment. #J-18808-Ljbffr