Commercial Director
Department: Operations
Employment Type: Full Time
Location: United Kingdom
Reporting To: Andy Evers
Description
We are seeking a proactive, technically minded and relationship-driven Commercial Director to join our Customer Success Team.
You’ll work closely with our SVP of Commercial to ensure partner health, identify new areas of growth and implement new commercial strategies. If you thrive in a fast-paced environment, enjoy solving complex problems, and excel at building strong relationships, this role offers a meaningful opportunity to impact partner performance and overall business growth.
Key Responsibilities
- Develop commercial plans and initiatives to drive revenue
- Work hand in hand with various departments including Product, Delivery, Managed Services, Tech and support functions (Finance, HR)
- Establish and maintain long term and profitable relationships with new and existing partners, with multiple stakeholders, including C - Levels.
- Ensure smooth onboarding of clients including right stakeholders
- Identify and understand requirements and expectations of both new and existing clients
- Liaise with Finance to produce internal executive reporting on partners’ performance and external reports to be shared with partners
- Measure and analyze commercial KPI’s on a monthly basis and work with the account management team to present these on no less than a quarterly basis to partners
- Be the focal point for partners on product roadmap and ad hoc service or development requests
- Identify new commercial opportunities on an ongoing basis
- Network externally and understand industry trends
Requirements
- Proven ability to manage multiple accounts at a time
- Proven experience successfully working directly with partners or clients in a primary contact or lead role
- Excellent problem-solving and technical, organisational skills
- High level knowledge of different software development processes
- Good negotiation and presentation skills
- Excellent verbal and written communications skills
- Willingness to roll up your sleeves and get things done
- Excellent team player
- Knowledge of different verticals of the gaming industry including casino, platform and sportsbook
Benefits
- Great career development opportunities
- Hybrid working model
- International Health Insurance
- Health and Wellbeing Package (350 EUR per year)
- Birthday Day Off
- Me Time - 1 day off per year
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