CX Transformation Consultant: Service Excellence & AI

Capgemini Invent is looking for experienced consultants to join its Customer Service Transformation team in Greater London. This pivotal role combines management consulting, customer service, and technology, aimed at helping clients optimize and transform their service operations. The ideal candidate will have strong experience with CRM platforms, a successful track record in shaping customer care strategies, and the passion to drive teams and projects forward. Join Capgemini Invent and contribute to innovative solutions that empower customer engagement. #J-18808-Ljbffr