Product Manager, Community, Open Directory - Workspace

What You Can Expect

As Product Manager for LSEG Directory within Workflows, you will play a pivotal role in shaping, defining, and executing the strategic direction of LSEG’s Open Directory initiative – an integral element of the LSEG Microsoft Partnership. The Open Directory serves as a cornerstone of LSEG’s Collaboration strategy, aimed at broadening the Workspace community through integration with Microsoft Teams via External Collaboration. In this capacity, you will provide product leadership to deliver capabilities and workflows designed to support Communities use cases on the Open Directory platform. Leveraging your comprehensive knowledge of Financial Services customer personas and actively incorporating client feedback, you will be responsible for ensuring the viability of product features that drive Community adoption and growth. Furthermore, you will collaborate closely with other Workspace Cluster Leads to develop sophisticated customer workflows and innovative, AI‑driven experiences that enhance the value of our collaboration tools. By working in partnership with various business lines, you will ensure alignment between Workspace program objectives and stakeholder requirements, positioning Workspace as a leader within the industry.

What You’ll Be Doing

• Product Manager for one or more squads within our Workspace Collaboration Cluster, focusing on build out of LSEG Directory product
• Collaborate with Workspace platform and community teams to prioritize and develop product features to drive engagement.
• Translate product strategy into detailed requirements for prototype construction and final product development by the product engineering team.
• Drive the execution of all product development processes, including product research, UX prototypes, roadmaps, requirements development and product launch in conjunction with product management leadership.
• Facilitate or participate in all agile ceremonies with the product engineering team, i.e., daily scrums, backlog refinement sessions, sprint planning, sprint reviews, retrospectives and look‑ahead meetings.
• Ensure alignment of all work undertaking to achieve the agreed OKRs.
• Define and track KPIs, usage analytics, and user feedback to address opportunities to remove friction and increase user activity on the platform.
• Build effective relationships to ensure the success of the project.
• Effectively communicate highly complex ideas at multiple organisational levels and modify personal approach and style to reflect changing circumstances.

What You’ll Need

• Over 10 years of experience in a senior product leadership role
• Deep understanding of Financial Service workflows, personas and communities (i.e. FX, Commodities, FI, Equities, Investment Banking or Wealth)
• Expertise with chat and collaboration platforms
• Familiarity with BOT/Agentic, APIs, and natural language AI technologies
• Extensive background in large matrix organizations
• Demonstrated ability to think creatively and strategically to advance personalization initiatives
• Experience collaborating with senior stakeholders across technology, product, and business divisions
• Excellent communication skills at all organisational levels
• Capability to work cross‑functionally with architecture, product, data science, proposition, and project management teams

Who You’ll Be Working With

Software Engineers, Software Architects, Data Scientists, Product Managers, Project / Delivery Managers, Scrum Masters, Technology Leaders, Community Leads, Customer Success Managers, Senior Business Stakeholders

Benefits

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Equal Opportunity Employer

We are proud to be an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. We may accommodate applicants’ religious practices and beliefs, as well as mental health or physical disability needs.

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