Deputy Shop Manager (Hampstead)

Overview

Oxfam is a global movement of people working together to end the injustice of poverty. Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

About Our Oxfam Shops: Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.

The Role

The role of the deputy shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence. Often the only paid member of staff, our managers and deputy managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.

Please note: this role includes Sunday working.

Responsibilities and expectations

• Commercially aware and constantly looking for new business opportunities; motivate teams and create a safe and energised work environment; maintain high standards and drive to achieve results.
• Be accountable for the shop's business, including operations and customer engagement, with volunteers taking on many tasks.
• Work with the Shop Manager to ensure effective retail processes and strong merchandising; provide excellent customer service and engage with the local community and other civil society organisations.
• Demonstrate resilience to everyday pressures, manage conflicting demands, and seek appropriate support, advice and guidance when needed.

Qualifications / Key Skills And Competencies

• Ability to support development and maintenance of a successful, inclusive, and diverse team to maintain day-to-day activities of the shop.
• Commercial awareness with ability to support effective retail processes and strong merchandising.
• Ability to work collaboratively with the Shop Manager and build positive relationships with colleagues; communicate and engage effectively with customers and the local community.
• Numerate and financially literate; able to interpret basic financial reports, monitor budgets and maintain shop administrative systems.

Safeguarding and Equal Opportunity

Oxfam is committed to preventing any type of unwanted behaviour at work and to safeguarding the welfare of children, young people and adults. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. We are committed to diversity and gender equality and encourage applicants from diverse backgrounds to apply.

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