Quality Assurance Lead
Application Deadline: 20 May 2026
Department: Tea Supply Chain
Employment Type: Permanent - Full Time
Location: Andover
Description
Great People Work Here
Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you to contribute effectively? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, Twining Ovo delivers.
We’re looking for people who don’t just come here to get the job done, but who have a want to do the best job they can. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.
The primary purpose of this role is to ensure that the Quality Management System (QMS) is in place and it is embedded in the business processes, focusing on consistently meeting consumer / customer requirements and enhancing their satisfaction. The role has responsibility for the management and ensuring the performance of a team comprised of three (3) Quality Assurance team members.
Key Responsibilities
- Support of the Packaging and Manufacturing Quality Manager with the Strategic Quality Planning whilst contributing to improve and maintain a high quality and food safety maturity level within the Andover Site.
- Monitoring of the FSMS and QMS Objectives, KPIs and continues improvements.
- Overseeing and effective management of FSMS/QMS:
- Non-conformance system –RCA, CAPAs, Concessions, Q&FS Risk Assessments.
- Document Management System.
- Internal Audit Management System.
- Supplier Management – SAQ, audits, supplier quality notifications.
- Deputy Team Leader for ASC Food Safety Plan (HACCP).
- Change Management.
- Consumer and Customer Complaints.
- Implementation and maintenance of standards (Organic/ ISO9001/ FSSC/ KOSHER) and management of the processes.
- Interaction and collaboration with other Departments (e.g. Manufacturing, Procurement, Facilities, Regulatory etc.) to ensure implementation for FSMS/QMS activities.
- Support the implementation of new product and continuous improvement projects.
Skills, Knowledge and Proficiency
- 5+ years of experience in FMCG industry, preferably in a manufacturing environment.
- Food safety qualification (or other recognised by past employer).
- University Degree (i.e. Sciences, Math) or equivalent experience.
- Previous experience with Quality Management System.
- Demonstrable proficiency in audits against internal standard / by third party.
- Have experience of designing and delivering training packages and working as a supplier of training solutions.
- Leadership capabilities, with the ability to work effectively cross-functionally.
- Proficiency in written and verbal communication with the ability to present detailed information.
Benefits
- Yearly bonus based on personal contribution and financial performance.
- Flexible working options.
- 25 days holiday plus 8 bank holidays and the option to buy and sell holidays.
- Onsite Gym and Wellbeing Centre.
- Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more.
- Pension scheme with your contributions matched for up to 10% of your salary.
- Cycle to work scheme.
- SimplyHealth Cash plan.
- Onsite Staff shop and online staff discounts.
- Bupa Private Medical Insurance.
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