Spread Products - Applications Support Senior Analyst - Assistant Vice President

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

The Spread Products (SP) production management group provides direct support to a diverse set of trading desks all trading under the “SP” banner with a focus on the ITIL support procedures and protocols. Your responsibilities will be aligned to supporting all the tools that the front office business & traders needs to facilitate its franchise within Citi, providing exposure to the entire breadth of the SP Technology. We are the first line of technical defence, we work closely with our partners in our SP business including Sales, Trading, Operations, and Risk & Controls to ensure stable platforms which enable us to the be the best for our clients.

Role Overview:

• Supporting Spread Products Risk calculation and feed generation applications.
• Part of a global follow-the-sun team ensuring overnight risk batches complete successfully and within SLAs.
• Investigate issues raised by downstream partners on feeds delivered to them, improving data quality checks, monitoring and alerting.
• Work closely with the in-house dev teams, escalating issues where needed.
• Track incidents in Service Now, own the stability book of work in Jira.
• Improve monitoring, observability and controls for our stack.
• Improve resiliency and recoverability for our stack, holding our dev team accountable.

Key Skills and Experience required:

• Strong problem solving and analytical skills.
• Multi-tasking and prioritisation of issues based on impact.
• Ability to work under pressure, reacting quickly to issues and outages.
• Mindset of constant improvement and anticipating issues.
• Good all-round technical skills. Log analysis, scripting, Unix, SQL.
• Good communication skills, facing off to technical and business stakeholders.

Any Beneficial / Nice to have skills and experience:

• Experience in a L2 application support role
• Experience within Banking / Markets Technology.

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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