About the Role
Henry Schein One UK is a technology company focused on redefining dental care. As a Team Lead in our Support Team you will manage and inspire a high‑performing group of professionals, working closely with practices and the Support Manager to achieve key targets such as call volume, customer outcomes, NPS and retention.
Responsibilities
- Lead and develop a high‑performing team, motivating and inspiring members to reach and exceed set targets and KPIs.
- Coach team members in best practices, foster a culture of continuous development.
- Ensure all team members have clear, up‑to‑date Individual Development Plans (IDPs) and receive regular performance reviews and meaningful 1:1 conversations.
- Maintain a trusting, collaborative environment, enabling the team to thrive.
- Lead recruitment efforts for the team, identifying and hiring top talent.
- Promote an inclusive and diverse culture in line with Henry Schein One values.
Qualifications
- Experience on a support desk and managing teams through change.
- Ability to collaborate and coordinate work with multiple departments and stakeholders.
- Strong multi‑tasking and organisational skills, with excellent attention to detail.
- Innovative and creative, capable of developing, delivering and evaluating brilliant ideas.
- Credible, confident and articulate, with excellent communication and presentation skills.
- Ability to uncover needs and challenge customer assumptions constructively.
- Excellent independent decision‑making, analysis and problem‑solving skills.
- Highly developed interpersonal and relationship skills.
- Solid experience in coaching, developing and motivating staff.
Diversity & Inclusion
Henry Schein One is proud to be an equal‑opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We foster creativity and ambition throughout our business and strive to create a flexible, inclusive environment where everyone can thrive.
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