Collibra is seeking a Professional Services Engagement Manager to join our dynamic team. Reporting directly to the Senior Director of International Professional Services, you will lead the Engagement Management team, providing critical leadership and oversight to the implementation team to ensure customers successfully install, configure and operate our products. You will partner with customers to accelerate time‑to‑value, optimize product benefits, and provide the necessary process, technical and expert advice during implementation.
This hybrid role is based in our London office, requiring work on‑site at least two days each week to stay connected, collaborate closely, and drive progress as a team.
Joining Collibra’s Engagement Team
Engagement Managers at Collibra are responsible for
A range of activities across team leadership, customer engagement, project governance and revenue forecasting.
Leadership & Team Management
- Provide leadership and oversight to the Engagement team.
- Provide team and customer project escalation support.
- Oversee team efforts in customer product installation, configuration and initial operation.
- Manage timesheet approvals and act as a delegate.
- Conduct performance and development reviews and annual compensation reviews.
Engagement Team Development
- Contribute to ongoing development of the Engagement and Professional Services organisations.
- Manage and participate in Delivery, Engagement and Sales meetings.
- Manage resource requests and run resource planning sessions with the Engagement Managers, the Delivery and PS Sales teams.
- Collaborate with the Customer Experience team on new initiatives across the organisation.
Project & Portfolio Governance
- PS Offering Portfolio Management:
- Manage the change control for the PS organisation regarding the new and existing services offering portfolio.
- Maintain hygiene through project software (Asana/Jira) and conduct project meetings for portfolio management.
- Continuously develop the portfolio management processes.
- Project Overview:
- Ensure the team’s correct and appropriate use of Salesforce/Certinia (Financial Force).
- Manage the Salesforce/Certinia Change Request Process and routing documentation for signature.
- Work with Salesforce administrators to improve processes, review project creation and resolve system errors.
- Initiate Project Success calls to prepare customers ahead of project kick‑off.
- Occasionally provide implementation management (project management) to cover extended team leave.
Revenue & Resource Management
- Execute revenue reviews and perform end‑of‑month/quarter financial hygiene.
- Update and review revenue dashboard reports.
- Collaborate with the Finance team on revenue‑related reports and queries.
- Review utilisation and forecasting with Sales Services and Delivery Managers.
- Work with Engagement Managers to review projects and estimates for current and next quarter forecasts.
You have
- Proven experience providing leadership and oversight to a Solution Implementation or Professional Services team.
- A strong background in customer‑facing roles focused on product implementation and accelerating time‑to‑value.
- Deep understanding of Professional Services operations, including resource planning, utilisation and revenue management.
You are
- Experienced in revenue reporting and utilisation analysis.
- Familiar with Salesforce/Certinia (Financial Force) or similar platforms for project administration and process management.
Measures of Success
- Within your first month you will understand the Collibra initial implementation methodology, be familiar with the PS project software and high‑level processes.
- Within your third month you will manage the revenue forecasting process and track all project delivery.
- Within your sixth month you will identify ways to improve the Collibra Engagement processes, methodologies and customer experience/value.
Benefits at Collibra
Collibra recognises that everyone has different needs, interests and life goals. Our benefits program is built with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage and time off. Learn more about Collibra’s benefits.
We create inclusion and belonging through how we onboard, meet, connect, engage and communicate. Learn more about diversity, equity and inclusion at Collibra.
At Collibra, we’re proud to be an equal‑opportunity employer. We believe the key to a world‑class culture and employee experience lies in hiring the right people and creating a workplace that celebrates everyone.
We consider qualified applicants without regard to race, colour, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you require accommodation, let us know by completing our accommodations for applicants form.
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