Diabetes Pump Administrator | York and Scarborough Teaching Hospitals NHS Foundation Trust

Job Overview

Diabetes Pump Administrator – Endocrinology and Diabetes Department at York Hospital, part of York and Scarborough Teaching Hospitals NHS Foundation Trust.

Responsibilities

• Provide efficient and confidential administrative support to the Diabetes Specialist Nurse team, supporting delivery of diabetes pump and specialist technology services across both sites.
• Process insulin pump and Continuous Glucose Monitoring (CGM) orders, manage consumables, liaise with suppliers, and ensure timely provision of equipment and warranty management.
• Maintain accurate patient spreadsheets and databases to support service monitoring, reporting, reimbursement, and compliance with data protection standards.
• Receipt and process invoices for pumps, consumables, and CGM devices in line with Trust procedures.
• Input, maintain, and validate data for the National Diabetes Audit, ensuring timely submission.
• Coordinate patient education and CGM training sessions, virtual and face‑to‑face, ensuring planning, resource availability, utilisation, and accurate records.
• Liaise with pump company representatives, Diabetes Specialist Nurses and stakeholders to support training and equipment availability.
• Act as a key point of contact for patients, staff, and external organisations, managing enquiries professionally, sensitively and confidentially, escalating concerns appropriately.
• Work collaboratively with multidisciplinary teams, prioritise workload effectively, support administrative functions and deputise for the Band 5 Service Manager when required to maintain service continuity.

Qualifications

• Strong administrative and organisational skills, accurate work, and high data quality and confidentiality.
• Experience within an NHS setting or working with clinical systems is advantageous.
• Ability to work effectively under pressure, prioritise within a busy clinical environment, and demonstrate a flexible, patient‑centred approach.
• Excellent communication skills and adaptability to evolving service needs.

Equality, Diversity and Inclusion

We welcome applications from everyone and support a diverse workforce. We consider requests for flexible working from the start of employment. For any accessibility requirements, please contact yhs-tr.recruitment@nhs.net.

Benefits

• Access to the NHS Pension Scheme, providing generous benefits upon retirement.
• 27 days holiday rising to 33 days depending on NHS Trust service.
• A generous relocation package of up to 30% of salary (capped at £18k) for hard‑to‑fill positions requiring relocation.
• A variety of different types of paid and unpaid leave covering emergency and planned leave.
• Confidential advice and support on personal, work, family and relationship issues 24/7 via the Employee Assistance Programme.
• NHS Car Lease scheme and Cycle to Work scheme.
• An extensive range of learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers.

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