Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off-highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well-established international distributor network.
Key Responsibilities
- Carry out fault finding and repair work on warranty returns & production units
- Carry out product testing, both bench testing and production (MTS)
- Analyse failures to identify the root cause of failure at the component level (Component / Design / Process)
- To work with production processes when required
- Providing repair analysis and reports
- Assist the Quality team in determining failure trends
- Support process improvements and developments
- Managing backlogs together with the Repairs manager
- Support Remote warranty activity (e.g., India / USA / Brazil)
- Responsible for Workshop organisation, workflow, and general state of tidiness
- Other duties as required to ensure the production area operates effectively and efficiently
Internal & External Relationships
Internal
- Production: keep up to date with current unit specification/performance changes
- Quality team; Reports on failure; support as required, deeper customer Failure analysis (FA) requests
- Purchasing: As required
- Engineering: keep up to date with current unit specification/performance changes
- Stores / Warehouse; Retrieval of warranty returns
External
- Suppliers: When additional FA support is required
- Customers, when a deeper understanding of the failure is required to help re-create the failure
- DSE Distribution; Support of remote activity
Requirements
- Fault finding to component level, and repair of PCBA’s
- Ability to operate under own initiative, as well as possessing strong teamwork skills
- Ability to work in a demanding, fast-paced environment and meet tight deadlines
- Ability to work at a high level of concentration and commitment
- Working safely in a workshop environment
- Confident in IT skills, both Microsoft Word, Excel, Outlook, and the Epicor ERP system
- Relevant Industrial On-the-Job Training
- Maths & English GCSE or similar
- 25 days holiday + Bank Holidays
- Life Insurance
- Enhanced Maternity/Paternity pay
- 5% Pension contributions
- Companywide performance-based annual bonus scheme
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