FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full‑Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
The Event Management Team Lead will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the project team delivers consistently exceptional service to our clients through excellent project management and delivers world‑class events that exceed client expectations. Along with other FIRST team members, the Event Management Team Lead will represent the FIRST Solutions brand on‑site within a well‑known tech company. This position is ideal for a corporate event‑planning professional with prior experience in managing and motivating team members.
Your Contributions
- Coordinate staff assignments and workload for both onsite and digital events.
- Review requests sent by the event intake team and confirm space, approvals and other pertinent information prior to assigning.
- Advise on the planning and execution of events for designated high profile groups, overseeing execution of larger scale events.
- Support and coordinate the delivery of events as needed.
- Manage monthly audit reports as required by client and internal management.
- Partner with the client on various strategic initiatives and projects.
- Directly manage a team of direct reports.
- Develop, mentor, and provide feedback to team members on an ongoing basis.
- Oversee workload of team ensuring day‑to‑day understanding of capacity/pressure points and assist/offer guidance on team’s events where required.
- Manage vacation schedules, ensure appropriate team coverage and review all expense reports.
- Oversee the onboarding/off‑boarding process for all employees.
- Ensure team adheres to standard operating procedures and compliance processes.
- Manage and promote communications to all team members to ensure maximum efficiency.
- Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters.
- Ensure the team maintains positive relationships with clients.
- Ensure the team is providing value to clients and seeking value‑adds where possible.
- Encourage and motivate the team to be knowledgeable of best practices and services, and to be proactive with ideas and creative solutions.
What We Are Looking For
Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply – we would love to see how you could fit at FIRST.
- 8‑10 years of experience.
- Strong people management skills with the ability to lead by example.
- This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus(es) as required.
- Excellent written and oral communication skills at all levels.
- Decision maker and problem solver with a collaborative/team‑player attitude.
- Positive and caring approach to team management.
- Experience working cross‑functionally with all levels of stakeholders in a fast‑paced environment.
- Creative problem solver, resourceful, team player.
- Adaptability to situations and ever‑changing demands.
- Highly organized with the ability to handle multiple tasks to meet strict deadlines.
- Excellent time management and multi‑tasking skills.
- Ambitious and proactive with a calm and flexible approach to handling pressure.
- Experience working on large and complex databases.
- Must be fluent in English.
- Assume responsibility for own environment, ensuring adherence to health and safety policies while maintaining a clean smart surroundings.
- Work intelligently and ensure management is aware of problems or issues which negatively affect productivity.
- Build excellent relationships with team through positive communications.
- Ensure knowledge is shared within the team to enable them to work smarter and more efficiently.
- Work on ad hoc requests from clients as required.
Benefits
- Private Medical Insurance with BUPA from day one.
- 28 Days Annual Leave PLUS Bank Holidays.
- 20 Days of Sick Pay each Year.
- Enhanced Parental Leave (Maternity & Paternity).
- Wellness Stipend.
- Complimentary access to Headspace, Rocket Lawyer & Maven.
- Life Insurance.
- Employee Assistance Program (EAP).
- Cycle to Work Scheme.
- Season Ticket Loan.
- Pension Scheme Enhancements.
- Discretionary Bonus Structure.
- Global Opportunities: With a presence in 7 countries worldwide including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
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FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.
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