Company: The Pet Vet (formerly The Vet)
Location: Frome
Posted: May 9th, 2026
We're on the lookout for a Customer Experience Manager to join us at our brand-new surgery in Feltham on a full-time basis. This is a fantastic opportunity to build a whole new surgery from the start, ensuring the team are dedicated to consistently wowing our customers by delivering exceptional service.
Our Customer Experience team are often the first point of contact for our customers — the first faces they see when they walk through the door and the voice at the end of the phone. This puts you in a unique position to shape every first impression and ensure it’s a lasting one.
We’ve adopted a deskless reception model — meaning no barriers between our team and our customers. You’ll lead by example, confidently greeting customers as they arrive, guiding them to our designated dog and cat seating areas, offering refreshments, and completing check‑in and check‑out via tablet. By being proactive, approachable, and attentive, you’ll set the tone for the 5‑star service we strive to deliver every day.
We’re committed to helping you succeed. You’ll receive excellent training and have access to ongoing CPD for veterinary reception teams through the British Veterinary Receptionist Association (BVRA).