Assistant Director of Quality, Safety and Patient Experience

Job Overview

Hywel Dda University Health Board is seeking an experienced and values‑driven Assistant Director of Quality, Safety and Patient Experience to join our senior leadership team within the Clinical Care Group for Planned and Specialist Care, based in West Wales.

Reporting to the Clinical Care Group Service Director and professionally accountable to the Executive Director of Nursing, the role is pivotal in shaping and improving patient safety, quality and experience across Planned and Specialist Care services. The incumbent will lead the quality, governance and patient experience agenda, supporting a culture of openness, learning and continuous improvement across services delivered in hospitals and community settings throughout West Wales.

Main duties of the job

As a clinical leader, you will provide strong professional and strategic leadership to registrants and Health Care Support Workers across the Clinical Care Group, enabling high‑quality, safe and compassionate care for the people of West Wales.

• Leading quality, patient safety, clinical governance and patient experience, ensuring national and Health Board priorities are translated into meaningful improvements for patients and communities.
• Supporting the development of clinical practice and leadership across the organisation, ensuring consistent standards, professional credibility and a clear clinical voice at senior level.
• Promoting a positive, inclusive and supportive culture aligned with Hywel Dda values, where staff feel empowered, listened to and proud to work.
• Working collaboratively with multidisciplinary teams, operational leaders and system partners across a geographically diverse region, influencing improvement across organisational and professional boundaries.

Essential skills and experience include highly developed leadership and influencing skills, the ability to inspire and engage teams through visible, compassionate and values‑based leadership, and a genuine commitment to improving care for populations across West Wales.

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