Job Advert
Department: Acquisition – Assessment
Salary: Up to £33,000 FTE plus bonus and an annual up to £5,000 antisocial hours allowance paid monthly if meeting working requirements.
Hours: Department operates 7am–11pm Monday–Friday, 8am–8pm weekends (shift patterns apply).
What you'll be doing
- Operational Excellence: Ensure the team follows company procedures and maintains high regulatory standards.
Carry out regular spot checks, review admin tasks, and oversee system accuracy.
Complete/review QA assessments and escape risks promptly.
Monitor completion of reviews such as 1:1s, coaching, and QA follow-ups.
- Performance & Workload Management: Set clear objectives, manage workloads, and ensure targets are met.
Own the team rota and ensure resources are well‑planned across operating hours.
Use MI dashboards to monitor KPIs and take corrective action early.
- Team Development: Provide ongoing coaching and mentoring using the GROW model.
Use QA feedback, spot checks, and performance data to support ongoing development.
- Communication & Leadership: Act as the link between advisors and management.
Encourage feedback, and elevate operational risks early.
Deliver honest, supportive, and confidential performance feedback.
- Culture & Team Support: Foster a positive, collaborative environment.
Recognise achievements and motivate the team.
Support wellbeing and manage conflict proactively.
Key Skills & Experience
- Strong knowledge of debt solutions
- Excellent communication and interpersonal skills
- High attention to detail
- Confident managing performance and difficult conversations
- Empathetic, approachable and objective
- Strong understanding of company and HR policies
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
If you require any adjustments to assist you in applying, please contact the HR team at PayPlan.
#J-18808-Ljbffr