Operational Supervisor

Street Services – Operational Supervisor (Career graded)

Grade SO1 – PO2
£38,256 - £45,750 plus Contractual Overtime

An opportunity has arisen for 1 Operational Supervisor (Career Graded) within Street Services. You will be part of the team responsible for the delivery of the Council’s most visible frontline services. You will have responsibility for the day‑to‑day management of the effective and efficient delivery of the full range of waste collection and street cleansing functions across the borough.

Key responsibilities

• Supervise, direct and monitor a multi‑disciplinary team of operational staff to deliver an effective and efficient waste and street cleansing service across the entire borough.
• Divert resources as the services require on a day‑to‑day basis, and respond to requests and emergency situations as they arise.
• Ensure that appropriate performance standards are effectively monitored, met and maintained in relation to frontline service activity; take corrective action where appropriate in accordance with council policy and procedures, including absence management, conduct issues, capability, training and development, and other performance‑related matters.
• Monitor and manage workflows generated by the Environmental Management System (Whitespace) and ensure the systems are being used effectively by frontline staff.
• Use other ICT systems and software such as route optimisation and tracking software to ensure the efficient and safe management of service delivery.
• Set an example to staff by developing a professional, courteous, and positive working environment.

Additional responsibilities

• Be a team player.
• Have a professional attitude and be courteous at all times.
• Have excellent communication skills.
• Build professional working relationships both internally and externally.
• Have a flexible approach to working and the ability to adapt to the changing needs of the service.

This role operates in a busy operational environment where circumstances and priorities constantly change. The services operate between 5.30am and 8.00pm (sometime later) and you may be working the morning or afternoon shift on either waste collection or street cleansing, depending on the needs of the service. Contractual overtime will be paid for working weekends and you will also be expected to work bank holidays in accordance with service needs.

You must have a full driving licence.

Career Development

This is a career‑graded role that offers a development opportunity for staff to develop their supervisory and management skills over a 3‑year period and to work towards achieving a nationally recognised qualification in the process.

Diversity Statement

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

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