Job role
Infrastructure Analyst
Hours
Monday to Friday, 08:00 - 18:00 (35 hours per week). Happy to talk flexible working. Flexibility in working hours is a requirement and you can expect that additional hours, evening and possibly weekend work may be required to meet deadlines and fulfil all the obligations of the role to the required level. Participation in a shift rotation / out of hour’s service is a requirement for this role. Travel to all offices and some client sites will be required from time to time.
Team
IT Operations - Infrastructure
Location
Liverpool or Manchester
Benefits
- Annual leave starting at 25 days
- Annual bonus scheme
- Birthday privilege day and Christmas shutdown
- Holiday buy, sell and carryover scheme
- 2 charity volunteering or pro bono days
- Optional private medical insurance via BUPA
- Annual fitness allowance
- Flexible pension scheme
- ISA saving scheme and independent financial advice
- Electric or hybrid vehicle lease scheme
- Medicash
- EAP with access to counselling
- Enhanced family leave policies
- Access to confidential, expert support via Fertifa in relation to reproductive health and wellbeing
- Access to 10 days fully subsidised emergency or back-up care per year via Bright Horizons
- Life assurance
- Group income protection
- Annual travel season ticket loan
- Hybrid working and dress for your day policy
- Bespoke training and development opportunities
- Financial contribution towards home working equipment
Role Overview
Hill Dickinson have embarked on an ambitious consolidation and upgrade roadmap, that will see most services aligned with the IT and Business Strategy. As a result, you will be working with some of the latest technologies on the market and given the opportunity to manage and own the technical delivery of our projects. Where possible, training will also be provided on new and emerging technologies to allow you to support them in full. The successful candidate will report to the Service Delivery Manager – Infrastructure and form part of our technical infrastructure team, who pride themselves in the successful delivery of infrastructure and application-based projects.
Introduction to the team
The Infrastructure Team are a dynamic team of IT professionals based across Liverpool and Manchester and Singapore. The team are responsible for the delivery of technical projects, management and BAU upkeep of the firm’s infrastructure, applications, and SQL (Managed by a dedicated SQL function). We are currently working with some of the latest technologies in the market, including Software Defined WAN, Software Defined Datacentre, and migration of core applications to SAAS and IAAS platforms where suitable. You can guarantee no two days will be the same and the workload is varied.
Key Responsibilities
- Work closely with the Service Delivery Manager – Infrastructure to develop and maintain the operational infrastructure / IT systems that Hill Dickinson offers across their UK and International Offices.
- To support and contribute to the organisation’s corporate goals and business objectives.
- Support Project Managers giving technical guidance to enable the smooth implementation of services and products into the Hill Dickinson architecture through the project lifecycle RFP through to BAU support.
- Act as a point of escalation to Infrastructure Analysts and support them in identifying, troubleshooting, and resolving complex issues.
- Embrace change defined by the Hill Dickinson IT project roadmap.
- Support the IT departmental policies for the organisation, which includes all service delivery matters, technological matters, hardware, and software procurement & IT services sourcing.
- Work in a collaborative way with all IT teams to support the implementation of the IT vision and strategy.
- Proactively contribute to knowledge transfer to the Infrastructure Analysts and IT Service Desk to move repetitive and well‑documented tasks to this team.
- Create and maintain systems design and configuration documentation, including creating and maintaining test plans and recovery methods for all systems.
- Keep up to date on infrastructure and security trends, developments and the associated opportunities and contribute to the development of plans to exploit those trends to improve the IT service delivery to the firm.
What Are We Looking For
Important criteria
- A strong understanding of VMware management and maintenance.
- A strong understanding of Microsoft Azure including Entra and application configuration.
- A strong understanding of Microsoft Server technologies and associated services, including Server 2016, 2019 and 2022.
- A good level of networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable.
- An understanding of Disaster Recovery and High Availability technologies, to achieve strong recovery point / recovery time objectives.
- Microsoft Active Directory, DHCP, DNS, Sites / Services, and native replication technologies.
- Windows file services including DFSR.
- A strong understanding of applications, HA technologies and how we can make our applications highly available for BC / DR purposes. While an understanding of all internal applications isn’t essential, a strong level of knowledge in different applications and server back‑end configuration is essential.
- A good understanding of monitoring technologies including tools such as SolarWinds in addition to SNMP and MIB sets to configure and fine‑tune service monitoring to correctly alert and give statistics on availability and performance.
- A good understanding of telephony and phone systems, including SIP trunking and routing.
- An understanding / reference in the use of change management / problem management.
- A strong understanding of technical workloads and an analytical focus on troubleshooting, time, and task management.
It would be beneficial to have some of the following
- ITIL v3 Foundation
- Microsoft Certified: AZ-900
- Microsoft Certified: AZ-104
- Microsoft Certified: AZ-700
- Office 365 – Exchange Online / Teams / Intune
- Microsoft Single Sign on (Native Azure / SAML) and Multi‑Factor Authentication
- Microsoft Azure, including deploying and managing of Azure virtual machines
- Mimecast
- Hyper‑V
- Datacentre technologies including power and cooling to achieve an efficient and green datacentre footprint.
- An interest in Cyber / Information security
- iManage10 / Cloud / Share
- Remote Desktop Services
- Any prior experience with FortiGate firewalls
- Aderant
- BigHand
Equality, Diversity and Inclusion
Hill Dickinson is committed to providing fairness and equal opportunity for all regardless of age, gender, gender identity, ethnic origin, disability, sexual orientation, marital or transgender status, nationality, religion or belief. We understand that our power as a firm comes from empowering our people and that it is only by encouraging and enabling individuals to be themselves at work that we can truly benefit from their rich and varied strengths. Hill Dickinson is an equal opportunities employer. All applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background and from all routes to qualification, with both the SRA and CILEx.
Disability Support
We are a Disability Confident employer. If there is anything that we can do to make your visit easier, so you are able to perform at your best, please let us know. You can contact the HR team at hrteam@hilldickinson.com should you require any adjustments to the application or interview process.
All successful candidates will be subject to our standard pre‑employment screening, including a basic criminal record check via Disclosure and Barring Service. Any offer of employment made is conditional upon completion of all checks.
Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
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