An exciting opportunity has recently become available to join our growing business in the Water Hygiene department covering maternity leave for a fixed term period for 4 days a week.
Responsibilities
Support the Director of Operations, by leading the internal Legionella service teams in all aspects of delivery – identify, develop, and implement service procedures to gain the greatest efficiencies. Understand our compliance service requirements to ensure the scope of work and expectations are delivered in line with agreed contracts and maintaining customer relationships.
Required Experience & Skills
- Technical understanding of ACOP L8 & HSG274
- Minimum of 2 years’ experience in Operational & Personnel Management – including PPM Contracts and KPI Management
General Management
Acting as lead manager to the Legionella service teams on a day-to-day basis, ensuring they are working in line with company processes, delivering a compliant service in key areas of their roles and reaching agreed KPIs.
- Management of Legionella planning, ensuring all orders (including PPM) are converted and planned within agreed KPI’s
- Management of Legionella admin teams who are responsible for the coordination of delivery
- Overall management of key Legionella contracted accounts (supported by admin team) – ensuring these are onboarded and delivered to the agreed scope of works, improving customer relations, and supporting the growth of accounts.
- Providing the team with technical guidance in line with L8 compliance requirements
- Keep Sales Account Manager up to date with any issues which may affect customer relationship
- Preparing, attend and run client review meetings
- Management of teams workload to identify where support may be required or could be offered elsewhere in the department to ensure full productivity
- Identify and implement any process changes required to maximise efficiencies and productivity within the team
- Support the development of digital enhancements relevant to the areas of service delivery, and drive any changes associated to this, through to the teams to ensure processes are followed
- Asset management – ensuring assets are being monitored and controlled within the digital compliance system
- Involvement and support to drive the company strategic plans forward
- Problem solving – to include customer complaints & delivery issues. Ensuring records are kept up to date with progress.
- Management of positive microbiologically water sampling – ensuring clients are given sufficient guidance to resolution.
- Post service compliance reporting – ensuring the team are completing and making available to clients within agreed SLAs or KPIs
- Identifying additional resource needs – recruitment, skill sets or upskilling, to support productivity on the field
- Identifying where subcontractors may be required to support demand of delivery or specialised services and supporting the on-boarding of these with the Technical Compliance Manager
- Identifying any training needs within the team to improve performance and knowledge – arrange for training to be put in place to support this and upskilling, including any new starters
- Responsible for undertaking performance reviews and other personnel management tasks (supported by HR) as deemed necessary (i.e., training, disciplinary’s etc.)
- Cover others in the team, as and when required (annual leave, sickness, etc.).
- Ensuring the worksheet order status and estimates are always up to date, in line with works programmed and delivered, so there is a clear understanding of current turnover position per month.
- Ensuring subcontracted orders are delivered in a timely manner, in line with agreed KPIs
- Invoicing to be processed and WIP to be kept to a minimum, as per KPIs
- Signing off purchase orders and supplier invoice approval – awareness of budget allowance per job/project, to ensure gross profit is maintained
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