Service Management Platform Specialist

Service Management Platform Specialist

Location: Glasgow or Birmingham.

Role Overview: Acting as the day‑to‑day owner and subject‑matter expert for our IT Service Management platform, you will support its ongoing rollout, optimisation and adoption across the firm.

• Own and manage the IT Service Management platform.
• Support the ongoing rollout, optimisation and adoption of the platform.
• Coordinate platform changes and releases across development, UAT and production environments.

Candidate Requirements

• Experience administering or supporting an IT Service Management tool (e.g. Halo, ServiceNow or similar).
• Strong understanding of ITIL workflows including incident, problem, change and request management.
• Experience configuring workflows using low‑code / no‑code platforms (e.g. Power Platform or equivalent).
• Experience working across development, UAT and production environments, supporting platform changes and releases.

Benefits & Working Conditions

Standard working hours are 9:30 am–5:30 pm with a 3‑day in‑office, 2‑day remote model. We consider flexible working requests.

We are a Disability‑Confident and Stonewall‑employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking.

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