IT Support Engineer

IT Support Engineer

Location: High Wycombe

Term: Permanent, Full Time

Salary: £25000 - £35000 pa + excellent benefits

The Role

We are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential.

For this full time role we require attendance at our head office in High Wycombe for 4 days per week.

Duties

• You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs.
• The role will require you to support our users across a range of technologies and debug complex integration issues while keeping our environment available & secure.
• You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time.
• As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business.

Skills and experience required

• Professional experience with Microsoft Office 365 Administration
• Experience of MacOS/Windows – hardware & software troubleshooting
• Professional experience working in another IT Support role

Beneficial

• Azure / Entra ID cloud services
• SharePoint Administration
• Jira / Confluence administration
• PowerShell scripting
• Printer Troubleshooting
• MDM Platforms (Apple Business Manager, Intune, JAMF)
• Android and iOS device support
• Secure email gateways
• ITIL-based Service Management
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Configuring or supporting Single Sign-On (SSO)
• Professional use of CoPilot and AI tools
• Full UK Driving Licence

Benefits

Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, enhanced maternity and paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.

The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to diversity and inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.

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