Delivery Manager

About Tecknuovo

We are a technology delivery partner, offering a unique service in the undiscovered sweet spot between consultancy and capability development. There’s a better way to deliver consulting services. We do that by freeing our customers from dependency in everything we do. We free them from relying on external sourcing by delivering on their complex technology challenges at pace with expert teams. And we eliminate their dependence on suppliers by creating the in-house technical capability they’ll need to build tomorrow. The quality of our people and teams hinges on our associate model, which enables us to mobilise services within 14 days.

About the role

As a result of rapid scale, we are looking to expand the number of permanent Delivery Managers within our practice. This is an exciting opportunity to work with some of the very best in the business, creating and applying proven patterns of work to deliver outstanding business outcomes. As a Delivery Manager, you’ll be responsible for building strong teams from a mixture of disciplines, capable of ensuring the successful realisation of products or services for our clients. You will be embedded within project teams, hands-on with the team on a day-to-day basis, trusted by the customer, and focused on delivering outcomes for Tecknuovo, the customer, and the customer’s customer.

In any given week you may travel to client sites to build relationships and solve challenges, facilitate remote planning workshops, or coach/mentor client team members. Expect to develop proposals and assets alongside other hubs within the business. Expect variety, pace, and challenge, with a willingness to share knowledge and co-create. Our Delivery Managers are expected to become leaders in their field, passionate about lean/agile delivery techniques and the latest trends for exceptional technology delivery. When not delivering value to clients, you may provide thought leadership to technical communities to promote best practices across Tecknuovo’s practices.

Delivery Hub context

The Delivery Hub ensures client expectations are exceeded with every interaction and engagement lifecycle. Delivery is the heart of Tecknuovo, aligning our reputation, values and behaviours to deliver successful outcomes and repeat business that supports our mission. You will sit alongside other hubs (Engagement, Talent, Marketing, PMO, Finance & Compliance) and work with a mix of permanent and associate consultants delivering to clients.

Key personal attributes

• Exceptional communication skills, creating trust through authenticity and knowing when to react and challenge.
• Out of the box thinker who can identify and solve impediments to delivery.
• Ability to work at a rapid pace to meet client and Tecknuovo expectations, adapting to changing requirements quickly and with resilience.
• Ability to work collaboratively as well as alone; able to prioritise workload and safely context switch in a busy role.
• Self-starter who requires little direction.
• A deep passion for technology.

Typical engagement stages

Core roles performed by the delivery hub during the engagement lifecycle.

• Pre-engagement/Sales: Supporting Engagement hub with qualification and management, running discovery (pre-sales) workshops, stakeholder mapping, identifying new growth opportunities, describing requirements and deliverables.
• Customer onboarding: Define project goals/objectives & success criteria, account and team structure, onboarding presentations, high-level release plan, stakeholder mapping, associate vetting and onboarding, deliverables validation.
• Delivery: Project delivery (scrum, agile, kanban, waterfall), identify new opportunities, client QBRs, status reports, client stakeholder management, RAID log maintenance in JIRA, account governance calls, sprint planning, internal updates, reporting against sprints or plan, team retrospectives.

Experience required

• Deep understanding of several delivery methods and how their underlying principles apply in unconventional environments.
• Experience in consultancy or varied, challenging organisations is desirable.

What we offer

• A minimum of 27 days of annual leave, plus your birthday off.
• Private medical insurance including medical, optical and dental cover.
• Comprehensive life assurance.
• Office space in central London with access to wellness facilities.
• Annual allowance for personal and professional training.
• Contribution to your pension fund.

Equal Opportunities

At Tecknuovo, we are committed to providing an inclusive, barrier-free recruitment process and working environment. We are a Disability Confident Committed employer and will provide reasonable adjustments during recruitment. Please email bedifferent@tecknuovo.com to request support during the process.

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