Lead Delivery Manager
Department: Delivery Management
Employment Type: Permanent
Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)
Compensation: £62,050 - £73,000 / year
Description
About the Role
As a Lead Delivery Manager, you'll be accountable for the successful delivery of complex digital projects. This could mean leading a small, intricate delivery with a focus on consultancy, a large programme with multiple delivery teams, or several smaller engagements. You may be the most senior line of project escalation or you might work with a delivery principal as part of a wider programme.
You’ll personify servant leadership, promoting a collaborative approach to ensure projects deliver the desired outcomes for users and customers. You'll work together with the team and stakeholders to identify and manage risks and issues. While you're an expert in agile delivery, you're also pragmatic, able to define a delivery approach and team shape that’s appropriate for each specific situation, especially when working with public sector clients.
You’ll build trust with senior stakeholders, coach clients throughout the delivery process and use your influence to continuously iterate and improve team processes. You'll also support Product Managers in defining and delivering against a roadmap, helping to monitor project progress and facilitate discussions about backlog priority, scope and budget.
Beyond your project work, you'll be a leader within Made Tech. This includes contributing to the Delivery Community of Practice, managing the performance and development of other delivery managers, and supporting recruitment efforts. You'll also play a key role in growing Made Tech’s impact by expanding your professional network, contributing to thought leadership, and identifying new business opportunities.
Key Responsibilities
Lead Delivery Managers are responsible for delivering successful outcomes by collaborating with various internal and external stakeholders.
Project Level Delivery Assurance
- Accountable for ensuring delivery success, including scope, budget and quality
- Report to Heads of Delivery on a weekly basis the status of quality and risk
- Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives
- Ensure compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting)
- Ensure commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands)
Hiring and Careers
- Support hiring activities including interviewing and outreach
- Management of Senior Delivery Managers including performance, progression and satisfaction
- Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for.
Growing Made Tech’s Impact
- Support bids, using your knowledge and experience to review and contribute to bids
- Ensure your clients are motivated to bring repeat business and recommend our services to others
- Identify opportunities for Made Tech to deliver value for the client beyond the current project
- Build relationships with stakeholders within your project, and engage with other experts in the organisation for example at the client Community of Practice
- Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events
Community and Thought Leadership
- Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech
- Contribute to a set of centralised resources and templates for potential reuse
- Contribute to developing a thriving community of practice and shared identity
Skills, Knowledge & Expertise
- Commercial Awareness: You can articulate project commercial fundamentals (SOWs, Purchase Orders, Gross Profit Margin, forecasting) and display accountability for managing these activities. You can demonstrate that a team is on track to meet the deliverables in a Statement of Work, and you can show how you're managing budget and burn down.
- Performance Management: You can quickly and effectively address performance issues, highlighting them to the Head of Delivery and supporting high performers towards successful promotions. You can manage both direct and indirect reports and maintain compliance with all expectations of line management.
- Risk and Quality Management: You can plan and implement risk management activities including identification, assessment, mitigation, and reporting to key stakeholders. You can ensure delivery teams have appropriate practices in place to define and meet required quality standards.
- Coaching and Consultancy: You can coach teams to successfully deliver projects and articulate the benefits of a wide variety of delivery approaches, including Kanban, Scrum, Scaled Agile, Waterfall, XP, and Design Sprints. You can describe the fundamentals of best practices in other capabilities like Security, DevOps, User Centred Design, and Data Ethics. You can also explain the GDS service standard and advocate for it with clients. You'll have experience designing and running workshops with clients, including gathering post-workshop feedback.
- Trust Building: You can build and maintain trust with your seniors, peers, juniors, and client stakeholders, with feedback to demonstrate this.
- Continuous Improvement: You respond positively to feedback and take corrective action to demonstrate continuous improvement.
SC Eligibility
An increasing number of our customers are specifying a minimum of SC (security check) clearance. Therefore, all successful candidates for this role must have eligibility.
Eligibility for SC requires 5 years' UK residency and 5 years' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we will not be able to progress your application and we will contact you to let you know why.
Job Benefits
- 30 days Holiday – we offer 30 days of paid annual leave
- Flexible Working Hours – we are flexible with what hours you work
- Flexible Parental Leave – we offer flexible parental leave options
- Remote Working – we offer part time remote working for all our staff
- Paid counselling – we offer paid counselling as well as financial and legal advice
We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice.
We also encourage people from underrepresented groups to apply for roles with us.
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