Associate Infrastructure Engineer - Titchfield

Location

Role located at Titchfield (Fareham) office requires on-site attendance 5 days a week due to nature of role.

Office base: Segensworth Road, Titchfield, Fareham, Hampshire. PO15 5RR.

The induction process for the role will be conducted in person.

Job summary

The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics such as measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration.

We are looking for an enthusiastic person with a real passion for user experience and IT to join our lively team of approximately twenty engineers, supporting several sites and around 5000+ users.

The post is based in our Titchfield office only and requires on-site attendance within Service Support Hours (8am-5.30pm) operated on a rota basis.

Job description

We’re looking for two Corporate Technical Support Engineers with a real drive and passion for excellent user experience.

The role resides within our Corporate Technical Support team who support colleagues by resolving service calls related to the use of IT devices and their applications, including mobile phones, laptops, tablets and desktop computers. You will be supporting colleagues across a range of communication channels, both virtually and face-to-face via Microsoft Teams/Outlook, ServiceNow or our Tech bars.

Some elements of this work can be physically demanding and involve lifting and installing equipment such as monitors, personal computers and supporting meeting room equipment.

As a member of the Corporate Technical support team, you will be supporting and maintaining new and existing services, products and platforms. The ideal candidate will be enthusiastic about end‑user computing and enjoy helping others get the most from their technology.

Our team culture is based around agile working and providing excellent service to both our internal and external customers.

Responsibilities

• The effective handling of incidents, service requests and changes.
• Monitoring the configuration, availability, security, capacity and performance.
• Contributing to ongoing continuous improvement initiatives.
• Maintaining accurate asset records throughout their lifecycle, from acquisition to disposal, applying quality updates.
• Maximising the use of tools and technology to deliver operational excellence.
• Participating in wider communities of practice to share experiences, learn from others and adopt proven good practices.

Person specification

Essential Criteria:

• A passion for technology and a keen technical interest.
• Able to use own initiative.
• Good troubleshooting and problem‑solving skills.
• Excellent customer service and interpersonal skills.
• Capability to work under pressure and prioritise effectively to deliver quality outputs in a changeable environment.
• Ability to communicate effectively with a range of customers.
• Contributes to challenging existing processes to continually improve.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Working Together
• Changing and Improving
• Communicating and Influencing

Benefits

Alongside your salary of £28,138, Office for National Statistics contributes £8,151 towards you being a member of the Civil Service Defined Benefit Pension scheme.

The Office for National Statistics is part of the Civil Service and shares a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

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