Client Partner - Health

Client Partner - Health

Department: Sales

Employment Type: Permanent

Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)

Compensation: £80,000 - £100,000 / year

Description

Our aim at Made Tech is to use human‑centred technology to improve society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

About the role

As a Client Partner, you will grow a portfolio of strategic accounts within the Health sector. You will develop a deep understanding of client challenges, work with multidisciplinary account and pursuit teams, and deliver solutions that bring value. You report to the Industry Director for Health and lead the creation and execution of strategic account plans, driving growth goals across accounts.

Key Responsibilities

Expert in your Client's Business

• Understand your client's strategy, goals and challenges through continual research.
• Understand and learn how the public sector works.
• Be an expert in GDS ways of working.
• Regularly meet stakeholders; be a visible presence.
• Understand the client organisation and who the decision makers are.
• Attend governance meetings and showcases.
• Understand our competitors and their relationships with the client.
• Build relationships with commercial and portfolio holders to understand their pipeline.

Expert in Made Tech Capabilities & Services

• Understand our USPs and how they differ to competitors.
• Understand how we work and deliver.
• Understand what good delivery looks like.
• Understand Made Tech’s missions and values.
• Understand Made Tech’s capabilities and how to apply them to clients.
• Build relationships with capabilities and our delivery teams.
• Have read Made Tech’s books.
• Can talk about 5‑8 relevant case studies as if you were on the project.
• Stay current with relevant Made Tech projects, proposals and marketing.
• Share supporting content with each other.

Trusted Advisor

• Have empathy with clients; be client‑first.
• Consult to the root cause of the problem.
• Be a problem solver.
• Strive to learn and develop your level of understanding.
• Be a great listener; be transparent and build personal relationships and trust.
• Be available, responsive and act fast.
• Understand reasons, constraints, challenges and impact.
• Establish facts and summarise actions.

Leading Account Teams

• Develop an Account Strategy that brings value to the client, our team and the business.
• Meet regularly to review and set goals.
• Set clear roles and responsibilities.
• Motivate the Account Team; build and grow relationships; listen and act on issues.
• Motivate and support the entire team to achieve growth that benefits clients and Made Tech.
• Capture and share intel; motivate and support delivery teams to report back opportunities.
• Be the CEO of the account:
  • Outward facing
  • Understanding of the market
  • Understanding of the competition
  • Building and motivating a senior team
  • Creating a clear strategic plan
  • Driving execution against the plan
• Coach account team members.
• Ensure account management and client service are delivered to the highest standards.

Outreach and Networking

• Use and continually experiment with a variety of channels (e.g., client referrals, partners, MT SLT, hallways, events, authoring blogs, social media, email, LinkedIn).
• Build relationships with a variety of stakeholders.
• Prioritise relationships with key decision makers and senior stakeholders, up to C‑level.
• Consistently commit time to outreach to generate new stakeholder meetings.
• Be credible; bring value; be an equal business partner.
• Bring clients together.

Sales Leadership

• Commercial, finance, P&L understanding and the key elements that affect profitability.
• Own revenue goals and have a clear plan to achieve them.
• Manage account teams to maximise margin and profitability over time.
• Optimise rates and margin to increase chances of winning and delivering profit goals.
• Negotiate favourable contracts and working arrangements that reduce business risk and cost.
• Work with client commercial teams to ensure the right relationship and clear governance.
• Strong contractual and commercial client management.
• Create proactive, win‑win opportunities by leveraging the team.
• Understand industry data, contract expiries, track and attend pre‑market engagement.
• Balance investment in short‑ and long‑term opportunities.
• Understand what is required to win an opportunity; create a plan and execute it (win strategy).
• Provide feedback intel to help Made Tech improve upcoming opportunities.
• Help proposal teams deliver excellence as Sales Lead.

Skills, Knowledge & Expertise

• A strong track record in growing strategic accounts, upselling and cross‑selling new services and building long‑lasting value‑based relationships.
• Excellent knowledge of digital service concepts and our markets, with the ability to articulate product and service advantages against competitors.
• Expertise in consulting, strategic account planning and managing account teams; readiness to pioneer new pursuit teams.
• A proven record of winning multi‑million‑pound contracts and meeting quarterly and annual targets.
• Appreciation and knowledge of technology delivery, agile methodologies and related practices.
• Broad technology experience and awareness of public‑sector trends and policies.
• Ability to operate in a highly competitive, pressurised environment, making sensible decisions without compromising Made Tech or clients.
• Strong communication, presentation and influencing skills at all organisational levels, including executive and C‑level.
• Expert networking skills and ability to build appropriate relationships with senior stakeholders.
• Relevant NHS and public‑sector healthcare experience and existing networks would be essential.

Benefits

• 30 days of paid annual leave plus bank holidays.
• Flexible working hours and part‑time remote working options.
• Flexible parental leave.
• Paid counselling; financial and legal advice.
• Optional social and wellbeing calendar of events.
• Benefit platform including Smart Tech scheme, Cycle to work scheme and individual allowance for health‑care cash plan or pension plan.

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