Croydon, London (region), CR0 2AQ : Plymouth, South West England, PL6 5WS
Job Summary
We are seeking a Senior IT Service Manager (Enterprise Service Portfolio) to lead an experienced and highly motivated team. In this role, you will further develop your service management expertise, join a team which is industry-leading in the adoption of agile principles in service management practices, and have the chance to nurture talent and grow a highly performing team. You will play a key part in shaping delivery and deliver change in working practices and organisation.
In this role, you will provide leadership to the IT Service Management Centre within Transformation and Technology, setting the agenda and creating a supportive environment where staff can contribute and challenge ideas. You will ensure teams meet organisational standards, oversee IT Service Management governance, and foster an inclusive, Agile workplace. As part of the IT Services Management team, you will promote a service improvement culture and maintain strong relationships with senior stakeholders.
Person Specification
- ITIL V4 Foundation certification.
- Demonstrable experience of working within an acknowledged Service management framework, ITIL Service Management Framework preferred.
- Experience of leading teams to maintain day‑to‑day accountability for the ownership and resolution of service management issues.
- Proven experience of reviewing service metrics and key performance indicators to identify the success of services.
- Ability to champion and promote ongoing service improvements to continually improve quality and customer satisfaction.
- Ability to communicate effectively with senior leaders to influence strategy and achieve desired outcomes.
- Creating an inclusive environment where new processes are introduced.
- Using financial budgeting and accounting data to achieve outcomes (up to £2m annually).
- Proven experience of building strong working relationships with a wide range of senior internal and external stakeholders.
- Embraces change and adapts ways of working to deliver value early.
- Thought leadership in Service management, leading transformational activity to change operational ways of working, and/or influencing cultural change.
Qualifications
- ITIL V4 Foundation.
- Right to work in the UK.
- Visa sponsorship available only for roles that meet the critical category; this role does not meet that category, sponsorship not offered.
Equal Opportunity & Accessibility
HMLR is accredited to the Disability Confident Scheme, which denotes organisations with a positive attitude towards disabled people.
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