Domestic Services Manager
Healthy outcomes start with positive patient experiences.
- 40 Hours per week
- £40,000 per annum plus Sodexo Benefits
- Parking permit for discounted parking on site.
- Location is Ipswich Hospital
Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: IP4 6PD
Job Introduction
Join a role where your work truly matters. As Domestic Services Manager with Sodexo at Ipswich Hospital, you'll lead in creating a safe, clean, and welcoming environment that directly impacts the health and well‑being of patients, staff, and visitors. Your leadership will help prevent the spread of infection and contribute to a high standard of care. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
What You'll Do
The post holder will be responsible for our Domestic Service at Ipswich Hospital. The post holder will require the following areas of performance indicators:
- Relationship Management - Is highly effective at building and maintaining win‑win business partner relationships internally and with clients.
- Resilience - Sustains momentum when faced with challenges. Balances competing demands and responds well to changed priorities.
- Impact and Influence - Communicates effectively and inspires people at all levels. Gains the commitment of others to drive towards and achieve a high engagement and performance culture.
- Analysis and Decision Making - Incisive and strong willed in focusing on achieving business goals. Able to analyse the cause of a problem and identify solutions.
- Planning and Organisation - Consistently completes deliverables within deadline, within budget, and beyond expected quality, even under adverse conditions.
- Continuous Improvement - Seeks to continuously improve outputs for the benefit of the business. Constantly raises the standard and quality of work, benchmarking against best practice. Identify opportunities to further develop the portfolio of services, ensuring delivery within agreed Health and Care parameters.
What You'll Bring
- Experience in operational or facilities management, ideally within cleaning/domestic services or a similar environment.
- Strong analytical skills with experience in workforce planning, rota design, or labour modelling.
- Confident using Excel and workforce planning tools; experience with e‑rostering systems is a plus.
- Excellent communication and stakeholder engagement skills.
- Ability to work independently and manage multiple priorities in a fast‑paced environment.
- BICSc CPSS, NVQ
- Health & Safety management experience
- Business management
- Minimum 5 years' experience in a healthcare cleaning team.
- Minimum 2 years management experience of a diverse workforce in service environment
Be part of a team that puts people first and feel proud of the difference you make every day.
What we offer
- Mental health and wellbeing resources
- Employee Assistance Programme (including financial/legal advice & personal support)
- Free health & wellbeing app with 24/7 virtual GP access
- Discounts on high street brands for you and your family
- Salary finance tools and financial wellbeing resources
- Retirement savings plan and life insurance
- Full training and protective uniform provided.
- Opportunities to gain experience through learning and development.
- Cycle to Work scheme & volunteering opportunities.
- Flexible working and a dynamic team environment
- Competitive pay
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