1st Line Support Analyst

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Sharp IT Services is looking for a 1st Line Support Analyst to be based in Milton Keynes

As a First Line Support Analyst, you will be working with our team to deliver Sharp IT Services to one of our clients, providing excellent customer service by resolving their queries in a professional manner. This includes:

• Owning, updating and progressing tickets to help smoothly resolve any issues.
• Being professional, positive and friendly when communicating with all colleagues and clients.
• Taking an active role in personal development to improve work experience.
• Escalating complex problems and making users aware of their impact.

Skills and Qualifications

• A friendly, personable and professional attitude.
• A basic knowledge of Microsoft 365 / Office 365.
• Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.
• Some understanding of virtualisation, networking and firewalls is desirable.

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