Department: Delivery Management
Employment Type: Permanent
Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)
Compensation: £39,000 - £44,000 / year
Description
Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.
About the role
The PMO Analyst will participate in building and implementing agile delivery management improvements and offering subject matter expertise to elevate best practices across the organization. You will be responsible for delivery operations support, delivery assurance support and capability improvements. As the PMO Analyst, you will help establish and maintain standards for projects, oversee progress against plans, manage dependencies and issues, and ensure that projects stay on track.
Key Responsibilities
Delivery operations support
- Produce financial reports for account teams (contract/SOW burndown).
- Validate, track and approve TOIL for account teams.
- Track, manage and report account expenses.
- Account invoice review and approvals.
- Client asset management.
- Support onboarding new team members and create rotation plans where appropriate.
- Support the team with travel and accommodation booking as required.
- Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business, up to C-Suite level.
- Manage reporting on contract/SoW compliance.
- Manage team work plans/schedules and on-site register.
- Facilitate key meetings/ceremonies with stakeholders where appropriate.
Delivery assurance support
- Establish and maintain standards for projects.
- Offer guidance on best practices and processes for managing projects.
- Monitor progress against plans and report on results.
- Schedule and facilitate reviews to ensure projects are on track.
- Oversee dependencies, action/issue monitoring, and controls and help to perform health checks work streams/SoWs.
- Be an active participant in the Delivery Management community within the engagement and Made Tech.
Capability improvements
- Build and implement plans to improve the Agile delivery management capability.
- Participate as part of the PMO team in delivering improvements and changes to the Delivery Management capability.
- Provide subject matter expertise in agile project management disciplines to continuously improve the Delivery Management skills and adoption of best practice.
Skills, Knowledge & Expertise
- Advanced spreadsheet skills are essential. Experience in manipulating, analysing and visualising data, automated tasks and creating complex reports (mastering advanced formulas, functions, data validation, pivot tables, macros and charting techniques).
- Experience leading or supporting business change programs or portfolios. Programme office delivery experience within the full lifecycle of cross-functional projects (software engineering, user experience, architecture, etc.).
- Experience in managing/influencing colleagues and peers to achieve required business outcomes (timesheet compliance, policy adherence, etc.).
- Experience of project scheduling, risk management, budget management, and tracking the realisation of benefits.
- Experience of identifying and managing risks, dependencies and assumptions using a robust RAID management process.
- Experience of managing issues using a robust process to identify action plans and track remediations to conclusion.
- Experience of building project plans and tracking adherence to plans, including dependencies and inter-dependencies, within an Agile delivery model.
- Experience in coaching others in Agile project management best practices.
- Clear and confident communication skills; able to partner and work with stakeholders from client organisations and across the business, including C-Suite executives.
- Experience in managing the activities of a project team in a matrixed project organisation.
SC eligibility
All successful candidates for this role must have eligibility for SC security clearance. Eligibility requires 5 years’ continuous UK residency and 5 years’ employment history (or back to full-time education). If at any point during the interview process it is apparent that you may not be eligible for SC, we will not be able to progress your application and we will contact you to let you know why.
Job Benefits
- 30 days Holiday — 30 days of paid annual leave plus bank holidays.
- Flexible Working Hours.
- Flexible Parental Leave.
- Remote Working – part time remote working for all staff.
- Paid counselling and financial and legal advice.
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