Brook Green Supply are an independent B2B energy supply company. You will be working alongside a vastly experienced team who have operated in the energy industry for many years, providing a fantastic career opportunity for a determined, flexible, and driven individual, with personal development and progression aligned to the continued growth and success of the business.
Essential functions of the job:
As part of the Credit Control team, you will be directly involved in the day‑to‑day management of cash flow and the credit control process. Your role will vary and include responding to queries via phone and email, speaking with our customers, and suppliers; along with management of various back‑office processes.
Key responsibilities:
- Manage a ledger of accounts moving through a multi‑stage disconnections/collections process.
- Maintain and record our 3rd party collections relationships and success of cases in compliance with our Service Agreement.
- Analyse the escalations portfolio, to deliver a cost‑effective approach to 3rd party collections, ensuring the cost of escalation actions taken to collect debt are proportionate to the debt value.
- Research and resolve account discrepancies and queries while applying understanding of our billing and change of tenancy process.
- Initiate contact with our customers to facilitate cash collection.
- Communicate updates, report on and manage ongoing queries within the team and collaborate with other departments.
Job requirements
Skills and experience required:
- Minimum 3 years demonstrable experience in similar Credit Control roles with tangible delivery.
- Intermediate (VLOOKUP & Pivot Table) to advanced Excel capabilities.
- Solid understanding of basic accounting principles and debt recovery litigation.
- A thorough researcher with professional communication skills.
- Problem‑solving and critical‑thinking, able to question and challenge assumptions.
- Organized, and self‑motivated with strong numerical skills and accuracy.
- Experience with UK collections or litigation strongly preferred.
- Commercial awareness and understanding of UK company legal structures, financial position and associated risk.
- Computer literate with good knowledge of MS Office and Excel.
Brook Green Supply is committed to ensuring equal opportunities, fairness of treatment, dignity and respect, and the elimination of all forms of discrimination in the workplace for all employees/contractors and job applicants.
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